DANB (Dental Assisting National Board) offers certifications for dental assistants at various career levels. To earn a certification, candidates take one or more exams, and once certified, they need to renew their certification annually. Renewal involves completing continuing education, maintaining a CPR certificate, and paying a nonrefundable renewal fee. So if you're getting billed by DANB, it's likely for maintaining your certification through their annual renewal process.
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The process requires logging into the DANB account, canceling the exam appointment via Pearson VUE, and submitting a cancellation request form before the 60-day testing window ends. Instructions are clearly provided, but it involves multiple steps and coordination with external Pearson VUE system, which slightly increases the complexity.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a DANB subscription.
How to Cancel DANB: Step by Step
If you purchased through Credit or Debit Card:
- Visit danb.org and log into your account using your credentials.
- Navigate to the 'My Account' section.
- Select 'Subscription Settings' or 'Billing Details'.
- Click on 'Cancel Subscription'.
- Confirm the cancellation when prompted to complete the process.
- If you encounter issues, contact DANB directly at 1-800-367-3262 for assistance.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to 'Settings' (gear icon) in the top right corner.
- Select 'Payments' and then 'Manage Automatic Payments'.
- Find the DANB subscription.
- Click on 'Cancel' next to the DANB payment.
- Confirm the cancellation.
If you purchased through a Gift Card:
- Contact DANB support at 1-800-367-3262 if you wish to cancel a subscription purchased with a gift card.
- Follow their instructions as gift card processing may vary.
If you need assistance, here's how you can get in touch with DANB's support team.
Tips and Tricks for Getting a DANB Refund
- Cancel within 24 hours if possible, to avoid cancellation fees.
- No-show or cancel the same day to avoid the $100 fee, but be aware you lose all fees paid and must reapply.
- Use direct, clear language like "I hereby cancel my subscription/membership" when communicating.
- Call the official testing appointment handle directly for fastest resolution—Pearson VUE for DANB exams.
- Ask for confirmation in writing after cancellation to avoid future disputes.
- Escalate to supervisors if your cancellation request is repeatedly ignored.
- Time your cancellation strategically close to 24 hours before to minimize fees but maximize chance of success.
- Check community forums like Student Doctor Network for shared user experiences and tactics.
- Document every contact—calls, emails, messages—dates and times included.
Why Do People Request Refunds from DANB
- Cost or affordability issues: Members often cancel due to high fees or finding the membership too expensive.
- Lack of usage or benefit: Some cancel because they do not use the benefits or services enough to justify the cost.
- Change in professional status: Changes such as no longer working in the dental assisting field can lead to cancellation.
- Dissatisfaction with services: Poor customer service or dissatisfaction with membership benefits.
- Difficulty in accessing services or testing: Issues with scheduling or accessing certification exams or renewal services.
- Administrative errors or misunderstandings: Confusion over renewal terms or billing can lead to cancellations.
- Transition to other certifications or memberships: Switch to alternative certification bodies or professional organizations.
- Personal financial difficulties: Members facing financial hardship may prioritize other expenses.
DANB Refund Script
Script
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Dear DANB, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
DANB Refund Policy
DANB's cancellation policy for their membership/subscription and exam fees is that fees are not refundable under any circumstances. Once payment is made, it is understood that the fee is non-refundable.
The Easiest Way to Get a DANB Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from DANB—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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DANB DANB Certification DANB Exam DANB Renewal Dental Assisting National Board DANB Payment DANB Fee
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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