Enbridge Gas in North Carolina provides natural gas to homes and businesses and offers easy ways to handle your bill. You can pay your bill one-time or set up AutoPay for monthly payments, and even get your bill electronically with eBill. They also offer help with understanding your bill and reading your gas meter. If you ever smell gas, they have an emergency line you can call right away for safety.
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Cancelling or stopping service with Enbridge Gas requires signing into the account online or calling during business hours, with certain conditions such as only customers with 13-digit account numbers can use these options. The process needs at least 7 business days' notice and potentially coordinating access for meter reading, which adds moderate complexity.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Enbridge Gas subscription.
How to Cancel Enbridge Gas: Step by Step
If you purchased through Enbridge Gas:
- Visit the Enbridge Gas website: Go to enbridgegas.com.
- Navigate to the "Moving" section: Look for the option related to moving or account closure.
- Complete the online move request form: Fill out the required details to close your account.
- Contact customer service if needed: If you encounter issues, reach out via the "Contact Us" option on the website or via phone.
If you need assistance, here's how you can get in touch with Enbridge Gas's support team.
Email
The email is not available.
Tips and Tricks for Getting a Enbridge Gas Refund
- Call Enbridge directly: There is no online cancellation option; you must speak with an agent by phone to close the account.
- Mention your move-out or lease end date: Users found success by stating the date they moved out and requesting billing stop from that date.
- Provide proof of moving out or lease termination: Be ready to provide documentation if asked, to prove you no longer occupy the property.
- Get confirmation from landlord if applicable: Some users report landlords sending letters or confirming account closure helped stop charges.
- Ask for written confirmation: Request written or email confirmation that the account is closed and billing ended to prevent future disputes.
- Escalate if necessary: If charges remain, escalate the issue by asking politely to speak with a manager or supervisor on the call.
- Be polite but firm: Clear communication with firm request to close account helps; avoid arguing but be persistent.
- Check billing after cancellation: Monitor your bank statements and Enbridge account to ensure no further charges.
- Avoid cancelling last minute: Notify before or on your move-out date to avoid being charged for usage after you leave.
- If refused, consider legal recourse: Some users mention small claims court when Enbridge insisted on payment despite proof of move-out.
Why Do People Request Refunds from Enbridge Gas
- Eliminate natural gas usage due to climate change and reduce carbon emissions by switching to fully electric homes.
- Confusing and contradictory instructions about disconnecting gas service and meter removal.
- Spending hours on the phone and receiving bills for gas not used.
- Accounts reopened without consent and being sent to collections after closing accounts.
- Enbridge representatives upselling to keep gas service or meters.
- Ongoing contact and door-to-door visits from Enbridge employees after attempting to disconnect service.
- Lack of government assistance to simplify the disconnection process.
- Profitability tied to monthly customer charges, incentivizing Enbridge to retain customers.
- Harassment with persistently dropped-off stickers, letters, and visits despite account closure.
- Unclear or inconsistently applied processes by Enbridge causing confusion and frustration.
- Desire to save money by avoiding unnecessary charges.
Enbridge Gas Refund Script
Script
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Dear Enbridge Gas, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Enbridge Gas Refund Policy
Enbridge Gas through PSNC Energy provides service start and stop options for customers but their website does not explicitly detail a membership or subscription cancellation policy related to billing. Typically, customers can request service to stop which effectively cancels billing for future service periods. For specific billing or subscription cancellations, customers are encouraged to contact their support directly.
The Easiest Way to Get a Enbridge Gas Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Enbridge Gas—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Customer Charge Rate Adjustment (Rider E) Gas Supply Charge Cost Adjustment Transportation to Enbridge Delivery to You Facility Carbon Charge
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.