Active&Fit Direct offers a fitness membership that lets you access over 10,000 gyms and fitness centers across the country for about $25 a month. When you sign up, there's a $25 enrollment fee plus you pay for the current and next month upfront, totaling around $75 initially. There's a minimum commitment of three months, after which you can cancel anytime with no long-term contract. Your monthly fee is billed in advance and you can switch gyms anytime through their online account, making it flexible and convenient.
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The cancellation process involves multiple steps and conditions depending on the period since enrollment. The user must notify at least 30 days before the next payment, can cancel via mail, email, phone, or chat, and cancellation timing depends on state laws, making it moderately difficult and somewhat time-consuming.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Fitness App or Gym Membership subscription.
How to Cancel Fitness App or Gym Membership: Step by Step
If you purchased through Credit Card:
- Log in to your Active&Fit Direct account.
- Go to the Manage Memberships page.
- Select the membership you wish to cancel.
- Follow the prompts to cancel your membership.
- Ensure you receive a confirmation of cancellation via email.
If you purchased through a Third Party:
- Contact the third party through which you purchased the subscription.
- Request the cancellation of your Active&Fit Direct membership.
- Check any follow-up emails or confirmation regarding your cancellation.
If you need assistance, here's how you can get in touch with Fitness App or Gym Membership's support team.
Tips and Tricks for Getting a Fitness App or Gym Membership Refund
- Visit the gym in person where you signed up, say "I want to cancel," sign the cancellation document, and finalize it immediately.
- Send a certified mail letter with your name, phone number, reason for canceling, and signature if in-person cancellation is not possible.
- Time your cancellation to avoid extra charges; cancel at least 7 days before billing date and avoid the 11th-16th of the month window to not be billed for the next month.
- If you have any balance or failed payments, call the gym to discuss waiving late fees or freezing the membership temporarily.
- Bluffing tactics: Act confused about needing to sign paperwork or claim you’ve already moved to a small town with no gym location, prompting easier online or phone cancellation.
- Use a fake or friend’s address if gyms require a physical address linked to your account to cancel.
- Call and claim moving out of the country as a reason for cancellation to push for immediate processing.
- Escalate by disputing charges with your credit card company if the gym fails to cancel despite requests.
- Adopt a firm persona or story, such as needing to report to prison or other urgent matters, to dissuade resistance.
- Some gyms legally allow online cancellation (e.g., in California), so changing your account address there may unlock online cancellation options.
- Cancel by email has worked for some, though not universally accepted.
Why Do People Request Refunds from Fitness App or Gym Membership
- Lack of time due to busy schedules and family commitments
- Lack of motivation to go or continue the fitness routine
- Financial reasons including membership cost being too expensive
- Relocation to a different area where current gym or app is not accessible
- Dissatisfaction with gym services such as poor customer service, overcrowding, or unsatisfactory equipment
- Not achieving fitness goals or lack of visible progress
- Boredom with classes or lack of variety in workout options
- Inconvenient gym hours that do not fit the member's schedule
- Technical or user experience issues especially relevant for fitness apps
- Injury or illness preventing continued use of gym or app
- Preference for free or alternative exercise options such as outdoor or home workouts
- Unclear membership terms or difficult cancellation process causing frustration
Fitness App or Gym Membership Refund Script
Script
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Dear Fitness App or Gym Membership, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Fitness App or Gym Membership Refund Policy
Active&Fit Direct members can cancel without penalty within a specified period from enrollment (5 to 15 business days depending on residency) for a full refund of enrollment and monthly fees. After this initial period, cancellation is generally not allowed during the minimum 2-month Introductory Period except for disability or death. Post-Introductory Period, members can cancel anytime with at least 30 days' notice prior to the next monthly payment to avoid further charges. Canceling membership retains access to some website features, but monthly fees continue until proper cancellation.
The Easiest Way to Get a Fitness App or Gym Membership Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Fitness App or Gym Membership—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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