Intermountain Gas is a company that provides natural gas to homes and businesses in southern Idaho. They offer services like starting, stopping, or transferring gas service, and they have options for paying your gas bill online, including signing up for eBill which lets you get and pay your bill electronically. They also have programs to help with bill payments if needed and provide resources to help you understand your bill better. Basically, if you're getting gas delivered to your home or business, Intermountain Gas is the company handling your service and billing.
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The cancellation process is relatively straightforward as customers can either stop their service online through a logged-in account or call customer service for assistance. The main limitation is the reliance on business hours for phone assistance and the need to avoid online forms for urgent stops. Overall, this makes it fairly easy for consumers to cancel service but not instantaneously convenient at all times.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Intermountain Gas subscription.
How to Cancel Intermountain Gas: Step by Step
If you purchased through Email:
- Email customerservice@intgas.com to request cancellation.
- Include your personal information such as account number and address.
- Request a confirmation email once your account is canceled.
If you purchased through Phone:
- Call 1-800-548-3679.
- Provide your personal information and explain the reason for cancellation.
- Request a confirmation email for your cancellation.
If you purchased through the Website:
- Log into your account on the Intermountain Gas website.
- Complete the contact form to request cancellation.
- Ensure to request a confirmation email of your cancellation.
If you need assistance, here's how you can get in touch with Intermountain Gas's support team.
Tips and Tricks for Getting a Intermountain Gas Refund
- Call during off-peak hours early in the morning or late in the evening to get less busy customer service and shorter hold times.
- Be very clear and firm when stating you want to cancel; use phrases like "I want to cancel my service effective immediately".
- Request confirmation by email or reference number to ensure cancellation is recorded properly.
- Escalate politely by asking to speak with a supervisor if the frontline agent resists cancellation.
- Mention relevant policies or terms vaguely to sound knowledgeable, prompting agents to follow the correct procedure.
- Use written communication like emails when possible to have a documented trail of your cancellation request.
- Timing your cancellation close to your billing cycle can sometimes avoid extra payments or catch the cutoff for the next charge.
- Be persistent and prepared to repeat your request multiple times if necessary until confirmation is received.
- Express dissatisfaction politely to potentially get retention offers if you are interested, otherwise stay firm on cancellation.
- Ignore automated chatbot delays and request to talk to a human agent directly to speed up cancellation.
Why Do People Request Refunds from Intermountain Gas
- Non-payment of bills by the due date or using payment methods not honored by banks.
- Failure to pay required deposits for service or after disconnection.
- Failure to keep payment arrangements made with the company.
- Misrepresentation of identity to obtain service.
- Denying access to utility meters for reading or maintenance.
- Wasting gas through improper equipment leading to inefficient usage.
- Unauthorized use or theft of service, including use without authorization.
- Disputes over billing including continued billing after service cancellation requests.
- Charges and fees considered unrealistic or predatory by customers.
- Service interruptions or disconnections perceived as unjustified or due to safety or regulatory orders.
- Poor communication such as lack of confirmation for cancellation requests or inadequate notification before disconnection.
- Damage to property such as lawn or irrigation systems during repair work without prior notice.
- Anxiety or safety concerns related to gas leaks or service reliability.
- No option to pause service; must fully cancel and re-subscribe if needed.
- Inability to pay bills or dealing with financial hardship, prompting cancellation.
Intermountain Gas Refund Script
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Dear Intermountain Gas, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Intermountain Gas Refund Policy
Intermountain Gas's Continuous Service Agreement (CSA) program allows property owners to maintain uninterrupted utility service when tenants move. The CSA continues until cancelled by either party with five (5) days prior written notice. Cancellations or other changes must be made online via the Property Portal or by email from the address on file, and the program is free of charge.
The Easiest Way to Get a Intermountain Gas Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Intermountain Gas—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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