Momentous offers a range of health supplements and stacks focused on improving sleep, cognitive function, athletic performance, hormone support, and general health. They work mainly through a subscription model where you can choose your supplements and have them delivered regularly. You get discounts on your first and recurring subscriptions, plus free shipping on U.S. orders over $75. Customers might see recurring charges from Momentous because they subscribe to one or more of these supplement plans, which they can manage anytime by adjusting their shipment schedules, items, or billing info online.
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The cancellation process involves multiple clear steps but is straightforward through the subscription portal on both mobile and desktop. The user has to select the subscription, confirm cancellation, and possibly decline a retention offer, all of which are user-friendly and well-guided, making it not very difficult but not the simplest possible.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Momentous subscription.
How to Cancel Momentous: Step by Step
If you purchased through the Momentous website:
- Log into your account on the Momentous website.
- Click on "Subscriptions".
- Select the product you want to cancel.
- Click "Cancel subscription".
- Confirm the cancellation by clicking "Cancel subscription" again.
- Select a reason for cancelling.
- Click "Next".
- Click "No thanks - Cancel Subscription".
- Click "Confirm Cancellation".
- Click "Go to your account".
If you purchased through the Momentous mobile app:
- Open the Momentous app on your mobile device.
- Click the three bars (menu) and log in.
- Select "Subscriptions".
- Select the product you want to cancel.
- Click "Cancel Subscription".
- Click "Cancel Subscription" again.
- Select a reason for cancelling.
- Click "No thanks - Cancel Subscription".
- Click "Confirm Cancellation".
- Click "Go to your account".
If you need assistance, here's how you can get in touch with Momentous's support team.
Email
The email is not available.
Site
The site is not available.
Tips and Tricks for Getting a Momentous Refund
- Be firm and repetitive: When contacting support, consistently state "I want to cancel my subscription" for every question without giving extra reasons or information.
- Use simple, clear language: Avoid detailed explanations; just say you want to cancel and do not want any offers.
- Call if needed: Sometimes cancellation cannot be completed online, so call their customer service directly and remain persistent.
- Escalate if ignored: If customer service does not respond or attempts to block cancellation, escalate by asking for supervisors or filing complaints through social media or consumer protection sites.
- Cancel payment method as last resort: Some users cancel their credit card or payment method to stop future charges if the company does not honor cancellation requests.
- Cancel well before renewal date: Initiate cancellation several days in advance to avoid automatic renewal charges.
- Ignore retention offers: Do not accept discounts or extended trials; repeat cancellation intent firmly.
- Document everything: Keep records of cancellation requests, emails, chat transcripts, and payment history in case of disputes.
- Check your subscription account: Look for cancellation buttons and follow the process thoroughly, sometimes the final confirmation screen is easy to miss.
- Try multiple channels: Use email, phone, live chat, and social media to increase chances of successful cancellation.
Why Do People Request Refunds from Momentous
- Unaddressed product bugs: Frustration caused by poorly engineered or bug-ridden products.
- Unmet value from the product/service: Customers not fully realizing the value or support throughout their product journey.
- Checkout friction: Lengthy forms, multi-step processes, or transaction delays causing inconvenience during subscription.
- Payment failures: Issues with automated payments such as expired credit cards leading to involuntary churn.
- Lack of flexible subscription options: Inability to downgrade, upgrade, or pause subscriptions based on customer needs, leading to cancellations.
- Customers no longer need the service: Customers outgrow or no longer require the product.
- Economic pressures: Shrinking discretionary spending wallet causing customers to cut discretionary subscriptions.
- Migration to competitors: Due to experience, pricing sensitivity, or product growth failure.
- Product’s inability to grow with customers’ evolving needs.
Momentous Refund Script
Script
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Dear Momentous, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Momentous Refund Policy
Momentous allows you to cancel or pause your subscription and any future orders by logging into your subscription portal or contacting them. You must request cancellation at least 24 hours before the next order processes, and you will receive a reminder email 3 days prior to the order. Cancellation steps are available for both mobile and desktop users within your account.
The Easiest Way to Get a Momentous Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Momentous—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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