Nautilus Plus offers a Boomerang membership where you earn credits for every day you work out—$1.50 per visit if you're between 26 and 64, and $1.20 if you're younger or older. These credits can be used to lower your future membership fees or to buy things like personal training sessions, nutritionist help, or diet products. The membership fee is billed every two weeks and the total cost depends on how often you go to the gym—the more you work out, the less you pay overall. You can track and apply your workout credits easily through their app or website, making it a smart way to save money by staying active.
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Cancelling a Nautilus Plus Boomerang membership is moderately difficult because cancellations are only accepted at membership renewal periods and are subject to administration fees. Additionally, contracts automatically renew unless explicit cancellation notice is given, and user reports indicate the process can be frustrating and time-consuming, requiring careful reading of contract terms and possibly contacting customer service by phone or mail.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Nautilus Plus Boomerang subscription.
How to Cancel Nautilus Plus Boomerang: Step by Step
If you purchased through Nautilus Plus directly:
- Log in to your Nautilus Plus account on their website.
- Navigate to the "Membership" section of your account.
- Select the option to manage your membership.
- Click on "Cancel Membership" and follow the prompts to confirm your cancellation.
If you purchased through a mobile app:
- Open the Nautilus Plus app on your mobile device.
- Go to your account settings.
- Select "Membership" or "Subscriptions".
- Choose the option to cancel your membership and confirm the cancellation.
If you purchased through a third-party payment service (e.g., PayPal):
- Log in to your PayPal account.
- Go to the “Settings” or “Profile” section.
- Find “Payments” and select “Manage Automatic Payments.”
- Select Nautilus Plus and click on "Cancel" to stop future payments.
If you purchased with a gift card:
- Contact Nautilus Plus customer service directly through their website.
- Provide your account details and specify that you wish to cancel your membership.
- Follow any further instructions provided by customer service to complete the cancellation.
If you need assistance, here's how you can get in touch with Nautilus Plus Boomerang's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a Nautilus Plus Boomerang Refund
- Cancel within the first 1/10th of the contract to get a refund; this is roughly the first month of a one-year contract.
- Explicitly notify cancellation to prevent automatic renewal.
- Use the Quebec Consumer Protection Act to support your case if you are in Quebec.
- Provide a doctor’s note or proof of relocation as reasons to negotiate cancellation, as suggested by some users.
- Use firm but polite language emphasizing your rights and the consumer protection laws.
- Prepare for resistance and poor customer service; be persistent in repeating your request and escalate by asking to speak with a manager or supervisor.
- Give a one-month notice period if possible to comply with some user-shared contract terms.
- Keep a copy of your signed contract to reference specific cancellation terms during discussions.
- Contact consumer protection agencies if the company refuses to cancel or refunds and mention this prospect to the company.
- Escalate through official complaints or social media if initial attempts fail.
Why Do People Request Refunds from Nautilus Plus Boomerang
- Difficulty in cancelling the contract, with members feeling locked in despite wanting to quit.
- Overcharging or continued billing after cancellation has been requested.
- Not achieving fitness goals, leading to dissatisfaction with the membership.
- Poor gym experience due to bad service, equipment, or class offerings.
- Lack of a sense of community, making the membership less appealing.
- Medical reasons such as injuries or illness that prevent gym attendance.
- Membership services or sessions unused, yet fees are not refunded for these unused services.
- Moving or change of location making the gym inaccessible.
Nautilus Plus Boomerang Refund Script
Script
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Dear Nautilus Plus Boomerang, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Nautilus Plus Boomerang Refund Policy
Nautilus Plus Boomerang's cancellation policy states that cancellation requests within one-tenth of the contract duration will have used counseling service values deducted from reimbursements. Changes to initial membership services can only be made at renewal and may incur administration fees. Membership suspensions for medical reasons are allowed with documentation, extending the membership duration accordingly, but suspensions cannot exceed 12 months, and payments must continue as stipulated in the contract. Nautilus Plus may also cancel memberships if regulations are not respected or if employer payments fail.
The Easiest Way to Get a Nautilus Plus Boomerang Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Nautilus Plus Boomerang—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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