Snagit is a simple and handy tool for capturing screenshots and recording your screen on Windows or Mac. You can quickly grab images or make videos of what's on your screen, add notes to explain things, and even organize your captures easily. They offer yearly subscriptions, with options that range from just Snagit alone to bundles that include extra features like premium images, AI tools, and unlimited video sharing. If you see a charge from them, it's likely from one of these yearly plans you signed up for, especially if you wanted the extra perks or are using it for work or projects.
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The cancellation process for a Snagit subscription is straightforward and can be done online by logging into the TechSmith account, navigating to subscription management, and selecting cancel options with clear steps provided. The user retains access until the end of the billing period and can even un-cancel before the deactivation date which adds convenience, making it relatively easy.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Snagit® subscription.
How to Cancel Snagit®: Step by Step
If you purchased through TechSmith website:
- Visit manage.techsmith.com and sign in to your TechSmith account.
- On the Dashboard, select the ellipses (...) of the product you wish to cancel.
- Select View subscription.
- Choose Cancel subscription.
- Review the information in the popup and select Cancel subscription.
- You will retain access to the product until the end of the billing period.
- Option to un-cancel prior to the deactivation date to retain access seamlessly.
- For those who need to cancel online store orders:
- Go to the Online store orders tab.
- Click Cancel subscription next to a product.
- To cancel direct orders:
- Go to the Direct orders tab.
- Select the subscription and choose Manage subscription > Turn off auto-renewal.
If you need assistance, here's how you can get in touch with Snagit®'s support team.
Email
The email is not available.
Tips and Tricks for Getting a Snagit® Refund
- Cancel before renewal date: Users emphasize cancelling maintenance or subscription at least a day before automatic renewal to avoid being charged again.
- Stick to your current version: Many users keep using the last non-subscription version indefinitely after cancelling without upgrading.
- Use clear, firm language: When contacting support, clearly state you want to cancel to avoid misunderstandings. Avoid vague language like "considering cancellation."
- Escalate if needed: If initial support refuses, escalate the request politely but firmly to a supervisor or higher support tier.
- Timing matters: Some users find success by cancelling during business hours and early in the billing cycle rather than at month-end or weekends.
- Credit card chargeback: As a last resort, some users mention filing a chargeback with their credit card company if feeling unfairly charged after attempting cancellation.
- Keep screenshots and records: Document all cancellation communications and confirmations in case of disputes later.
- Utilize forums and Reddit: Leverage community advice on cancellation strategies and wording from other users who have successfully cancelled.
- Be persistent but polite: Persistence and politeness together tend to work best when dealing with subscription cancellations.
Why Do People Request Refunds from Snagit®
- Dislike of subscription model: Many users prefer a one-time purchase but are forced into a costly subscription, leading to cancellations.
- Unexpected subscription renewal billing: Users complain about being charged automatically without a clear prior warning.
- Software bugs and crashes: Issues like frequent crashes and "Server Busy" errors prompt dissatisfaction and cancellations.
- Unsatisfactory customer support: Support often seen as unhelpful, asking more questions rather than solving problems.
- Privacy concerns: Users worry about Snagit constantly sending data over the internet, despite it being for license verification and updates.
- Difficulty cancelling or removing payment info: Users report trouble stopping automatic payments or removing credit card details from the account.
- Lack of clarity about what was purchased: Confusion caused by the subscription pricing model and unclear communication.
- Short refund window: Refunds are only offered within 14 days of purchase, limiting flexibility for dissatisfied users.
Snagit® Refund Script
Script
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Dear Snagit®, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Snagit® Refund Policy
Snagit subscription can be cancelled by signing into your TechSmith account at manage.techsmith.com, selecting the product, and choosing to cancel the subscription with confirmation. Access to Snagit continues until the end of the current billing period, after which usage stops and no further charges occur. You can also un-cancel or renew within a short period after expiration if desired. This ensures you retain use through the paid term and have flexibility before full deactivation.
The Easiest Way to Get a Snagit® Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Snagit®—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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