Soundstripe offers music subscription plans catering to hobbyists and freelancers. Subscribers get access to a growing library of music, sound effects, and footage, with options for personal use or professional use across multiple platforms. They can cancel anytime, and billing happens based on the chosen plan, which includes features like licensing for YouTube channels and workflow tools.
Vimeo is a video platform that provides video hosting, editing, live streaming, and virtual event services. They offer subscription plans that allow users to manage and monetize their videos, with billing based on the subscription plan selected. Vimeo supports video collaboration, analytics, and advanced security features, making it suitable for both casual users and businesses who need video services.
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Both Soundstripe and Vimeo provide straightforward cancellation options through their account subscription or billing settings pages, requiring only a few clicks to complete. Soundstripe requires navigating to the subscription page and following instructions, while Vimeo requires access to billing settings, making cancellation fairly quick and simple for a user familiar with web interfaces.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Soundstripe and Vimeo subscription.
How to Cancel Soundstripe and Vimeo: Step by Step
If you purchased through Soundstripe directly:
- Log into your Soundstripe account on the website.
- Navigate to the Account section.
- Click on the Subscription page.
- Follow the instructions to cancel your subscription.
If you purchased through Apple:
- Open the Settings app on your iOS device.
- Tap your name at the top to access your Apple ID settings.
- Select Subscriptions.
- Find and select your Soundstripe subscription.
- Tap Cancel Subscription.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the Menu icon (three horizontal lines).
- Tap on Subscriptions.
- Select your Soundstripe subscription.
- Tap Cancel Subscription.
If you need assistance, here's how you can get in touch with Soundstripe and Vimeo's support team.
Tips and Tricks for Getting a Soundstripe and Vimeo Refund
- Soundstripe: Users report difficulty finding cancellation options; persistent emailing is needed. Timing attempts just before auto-renewal is crucial. Use clear, firm language demanding immediate cancellation and confirmation. Keep records of communication as support can be unresponsive or closed.
- Vimeo: Cancellation online is reportedly impossible for basic memberships despite website instructions. No customer service phone or live chat exists; phone support requires a pin number inaccessible to most. Users advise aggressively escalating complaints through repeated emails. Use specific language like “cancel trial” but be prepared for non-functional buttons. Many resort to disputing charges via PayPal if support fails. Report bad practices to FTC as a final escalation. Watch out for no prior warning emails before charges and keep documentation of all interactions.
Why Do People Request Refunds from Soundstripe and Vimeo
- Difficulty canceling subscriptions: Users report problems finding or using the cancel subscription function on both Soundstripe and Vimeo.
- Lack of refund eligibility: Soundstripe does not offer prorated refunds for cancellations mid-term and refunds are only considered within 30 days if no content was downloaded.
- Auto-renewal issues: Vimeo users complain about automatic renewals without clear notification and difficulty turning off auto-renew.
- Hidden cancellation options: Vimeo is reported to hide cancellation links and redirect users to upgrade pages instead.
- Poor customer support: Both platforms have complaints regarding limited or difficult-to-access customer support, with Vimeo lacking phone support for lower tiers and Soundstripe users reporting closed support when trying to cancel.
- Subscription paused but auto-renews anyway: Soundstripe users report that paused subscriptions still auto-renew, causing frustration.
- Content usage limitations post-cancellation: Cancellation on Soundstripe results in inability to use licensed content in new projects and possible content claims on platforms like YouTube.
Soundstripe and Vimeo Refund Script
Script
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Dear Soundstripe and Vimeo, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Soundstripe and Vimeo Refund Policy
Soundstripe allows you to cancel your subscription at any time via the Subscription page in your account. If canceled within the first 30 days without downloading content, you may get a full refund; otherwise, no refunds or prorated charges apply. After cancellation, you cannot use or re-download content for new projects, but licenses for prior use remain valid.
Vimeo permits subscription cancellation at any time before the renewal date in your billing settings, with access retained until the next billing cycle starts. Refunds are not automatic and depend on eligibility; if subscribed via Apple or Google Play, cancellation and refunds must be handled through those platforms.
The Easiest Way to Get a Soundstripe and Vimeo Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Soundstripe and Vimeo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Soundstripe charges could show up on your statement as Soundstripe or SOUNDSTRIPE*.
Vimeo charges could appear as OTT* [Your Subdomain] e.g. OTT* PURPLEFITNESS.
Additional possible descriptors for Vimeo include VIMEO or VIMEO*.
This list is based on typical known descriptors and examples from official sources and help articles from Vimeo and general knowledge of payment descriptors.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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