StarHub offers a range of services mainly in mobile plans, broadband internet, and entertainment subscriptions. They have no-contract SIM-only mobile plans and also 2-year device plans, meaning you might get billed monthly depending on your chosen plan. For internet, they provide broadband plans and bundles that may include TV+ passes and home phone lines. If you're seeing bills from StarHub, it could be for your mobile, broadband, or entertainment subscriptions, all of which are typically billed monthly.
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Based on user reports and general process insights, canceling a StarHub subscription often requires a phone call with customer service, involving potential wait times and possible early termination fees, making the process moderately difficult but not impossible.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a StarHub subscription.
How to Cancel StarHub: Step by Step
If you purchased through StarHub App:
- Open the StarHub App on your device.
- Log in with your StarHub account credentials.
- Tap on the "Entertainment" icon to access your subscriptions.
- Select the subscription you wish to cancel.
- Tap on "Manage Subscription" at the bottom of the page.
- Choose "Unsubscribe".
- Review the information provided about the cancellation.
- Confirm your cancellation by selecting "Proceed to unsubscribe".
If you purchased through the StarHub website:
- Visit the StarHub website at www.starhub.com.
- Log in to your account.
- Navigate to "My Account".
- Go to "Manage Subscription".
- Select the subscription you wish to cancel.
- Click on "Unsubscribe".
- Follow the prompts to complete the cancellation process.
If you need assistance, here's how you can get in touch with StarHub's support team.
Phone
The phone is not available.
Email
The email is not available.
Tips and Tricks for Getting a StarHub Refund
- Call the hotline and insist on speaking to a billing department representative, even if you have to be transferred internally multiple times.
- Return all rented equipment such as TV boxes and remotes in one trip while cancelling to avoid follow-up charges.
- Select "I'm moving to another country where this service isn't available" as the reason for cancellation to get the subscription instantly canceled and avoid upselling or retention tactics.
- Cancel at least 2 days before the billing cycle renewal to ensure you are not charged for the next cycle.
- Use firm language and remain persistent when dealing with agents; escalate by asking to speak to a manager if necessary.
- Block auto-pay methods like PayPal if unable to cancel subscription directly, forcing StarHub to stop charges.
- Be aware of termination fees (e.g., around $32 for broadband disconnection) and consider timing your cancellation to minimize costs or after contract completion.
- Keep track of porting your number and confirm registration details before cancellation if you want to keep your number or switch providers.
Why Do People Request Refunds from StarHub
- Declining attractiveness of bundled services due to reduced need for some services like fixed home phone and TV.
- Technical issues experienced with services, such as problems with IPv6 and equipment.
- Better offers and competitive pricing available from other providers, including MVNOs with easier and faster signup processes.
- Difficulty and inconvenience in service re-contracting and add-ons like roaming, compared to competitors.
- Dropped or removed TV programs leading to preference for alternative streaming services like Netflix.
- Unethical or inconvenient refund practices, such as needing to fill forms to get refunds or delays in refunding overpayments.
- Contract restrictions requiring payments for unwanted services or equipment until contract expires.
- Deceptive marketing and poor customer service, including forced app usage, long wait times, and lack of in-store support for certain plans.
- Billing issues such as double charging or charges continuing after service termination.
- Lack of flexibility and transparency in cancellation policies and subscription handling.
StarHub Refund Script
Script
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Dear StarHub, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
StarHub Refund Policy
StarHub's cancellation policy requires a 3 working days' notice from either party to terminate the agreement or services. If cancellation occurs during the Minimum Period, early termination charges and prorated fees apply, and all outstanding sums become immediately payable. StarHub may also suspend or terminate services with short notice under certain conditions, with possible restoration charges if services are resumed.
The Easiest Way to Get a StarHub Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from StarHub—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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