StellarFi is a service that helps you build your credit by automatically paying your monthly bills for you. You connect your bills to StellarFi using their Bill Pay Card, and they pay the bills on their due dates, then take the payment from your linked bank account. They report these on-time payments to major credit bureaus, which can improve your credit history. They offer different plans starting from $4.99/month that let you pay and report different amounts, which is why you might see charges from them.
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The cancellation process is straightforward and can be completed entirely online through the user's StellarFi account dashboard by following clear steps. The main limitation is that immediate closure is sometimes delayed by pending payment transactions, but this does not require additional effort from the user.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Stellar Finance subscription.
How to Cancel Stellar Finance: Step by Step
If you purchased through StellarFi directly:
- Log in to your StellarFi account.
- Click your initials in the upper right corner of your StellarFi dashboard.
- Select Membership.
- Click the three dots (⋮) on the top right of the screen.
- Choose Manage Account.
- Select either Pause or Close.
Important: If a bill was recently paid but the payment hasn’t cleared from your linked bank account, your account cannot be immediately closed. It will remain active until the transaction is complete. We’ll notify you once the account is officially closed.
If you need assistance, here's how you can get in touch with Stellar Finance's support team.
Tips and Tricks for Getting a Stellar Finance Refund
- Call the company directly as cancellation is often only accepted via phone, despite the risk of unresponsive or scammy responses.
- Lock or cancel your credit card linked to the subscription immediately to block further unauthorized charges.
- Engage your bank’s fraud department to dispute charges after blocking the card, and be prepared to get a new card issued.
- Wait until pending charges clear before formally disputing with the bank for better success.
- Document every interaction including screenshots and call logs for evidence in disputes or complaints.
- Ignore or challenge vague contract terms like alleged 6-month mandatory subscriptions without proof; demand clear evidence if challenged.
- File complaints with consumer protection agencies when the company refuses to cancel or provide legitimate invoices.
- Use any available chat feature on the website to request cancellation if phone attempts fail, especially after card cancellation.
- Be cautious of company claims such as Stripe payment link expiration or creation fees that may be false.
Why Do People Request Refunds from Stellar Finance
- Arbitrary account cancellation or pauses by Stellar Finance without clear reasons.
- Prolonged freezing of cards due to supposed "updates" that never materialize.
- Unkept promises of new cards or features leading to customer frustration.
- Lack of communication and unresponsive customer support despite repeated contact attempts.
- Inability to use services due to card cancellations, leaving accounts open but unusable for bill payments.
- Unreliable service with frequent delays and interruptions in expected functionality.
- General dissatisfaction due to unmet value and unmet needs from the product/service.
- Economic pressures leading customers to cut discretionary expenses, including subscriptions.
- Migration to competitors offering better user experience or more reliable services.
- Technical issues such as product bugs and checkout/payment friction that cause frustration and churn.
Stellar Finance Refund Script
Script
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Dear Stellar Finance, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Stellar Finance Refund Policy
Stellar Finance allows members to pause or cancel their membership by logging into their account, navigating to the Membership section, and selecting either Pause or Close. However, if a recent payment hasn't cleared from the linked bank account, the account cannot be closed immediately and will remain active until the transaction completes. Users will be notified once the account is officially closed.
The Easiest Way to Get a Stellar Finance Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Stellar Finance—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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