STM McGill is part of the Société de transport de Montréal (STM), which offers public transportation services like buses, metro, and trains. For frequent travelers, STM provides monthly subscriptions that allow unlimited rides within certain zones, billed monthly to make travel simple and cost-effective. Many people might see charges from STM on their billing because they have these subscription passes or have used their OPUS card, which is the STM travel card. Essentially, STM helps you get around Montreal easily with options to suit occasional or daily travel needs.
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Cancelling the OPUS à l’année subscription for STM can be done online or by phone without extra charges. The main challenge is to request cancellation before the 10th day of the preceding month, but the process itself is straightforward.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a STM McGill subscription.
How to Cancel STM McGill: Step by Step
If you purchased through STM website:
- Visit the official STM website at stm.info.
- Log in to your account using your credentials.
- Navigate to the "My Account" or "Subscriptions" section.
- Select the membership or service you wish to cancel.
- Look for a cancellation option and follow the prompts to confirm the cancellation.
If you purchased through a Mobile App:
- Open the STM mobile app on your device.
- Log in to your account.
- Go to the "Manage Subscriptions" option in the app menu.
- Select the subscription you want to cancel.
- Follow the cancellation instructions provided in the app.
If you purchased through a Third-party Service (e.g., PayPal, credit card company):
- Log into your account with the third-party payment provider.
- Navigate to your transaction history or subscriptions section.
- Find the STM subscription payment or service.
- Select the option to cancel the subscription linked to STM.
- Confirm your cancellation as prompted by the third-party service.
If you need assistance, here's how you can get in touch with STM McGill's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a STM McGill Refund
- Keep all documentation handy: save emails, receipts, and any forms you've filled or sent to STM.
- Call customer service multiple times: be persistent; sometimes cancellation requires repeated follow-ups.
- Prepare to escalate: if frontline reps are unhelpful or rude, request to speak to a supervisor.
- Use firm but polite language: clearly state you want to cancel to avoid misunderstandings about continued charges.
- Follow up on any promises: if STM says they will call you or fix the issue, follow up within a day if you don't hear back.
- Check the STM Board of Directors public meetings schedule: attend a meeting and raise your issue publicly to escalate effectively.
- Be ready for delays and errors: STM may cancel without your request or double charge; keep track and dispute accordingly.
- Consider small claims court: some users have recommended this for unresolved disputes.
- Avoid digital wallet or automated reloads if possible: manual recharges may help maintain control to cancel more easily.
- Timing matters: start cancellation as early as possible in the month to avoid next month's charge.
Why Do People Request Refunds from STM McGill
- Moving away from Montreal temporarily or permanently (e.g., internships, study abroad)
- Remote learning or decreased campus attendance reducing the need for transit
- Financial constraints making it difficult to afford the pass
- Change in transportation needs such as acquiring a car or using alternative transport methods
- Dissatisfaction with STM service like delays, cancellations, or lack of routes
- End of student status no longer eligible for student discounts
- Technical or payment issues causing subscription cancellations or inability to renew
- Opting out due to overlapping coverage e.g. having multiple transit passes or access through other programs
STM McGill Refund Script
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Dear STM McGill, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
STM McGill Refund Policy
STM McGill (Société de transport de Montréal) subscriptions require subscribers to be responsible for cancelling their own subscriptions as they will not end automatically. Refunds, if applicable, are issued based on the number of remaining fares or unused days on the monthly fare encoded on the OPUS card. There is no automatic cancellation or renewal, so subscribers must take proactive steps to manage their subscription status.
The Easiest Way to Get a STM McGill Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from STM McGill—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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