VNC Connect Business Premium is a subscription service that lets you remotely access and support up to 150 devices, perfect for bigger teams. It includes extra security features like multi-factor authentication and detailed session logs, plus handy tools like on-demand support and direct connections on local networks. They bill you annually based on the number of sessions you use at a time, and payments can be made via credit card, debit card, or PayPal. So if you see charges from them, it’s likely for a yearly subscription that keeps your team connected and supported remotely.
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The cancellation process is relatively straightforward through the Billing page in the RealVNC Connect Portal for users with appropriate admin roles. Minor difficulties may arise due to billing lock-in periods for annual plans or other subscription restrictions, but overall the process is user-friendly and does not require contacting support unless problems occur.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a VNC Connect - Business Premium subscription.
How to Cancel VNC Connect - Business Premium: Step by Step
If you purchased through RealVNC.com:
- Log in to your RealVNC Connect account at realvnc.com.
- Click on the person/profile icon at the top right of the portal.
- Select the Billing page option from the dropdown menu.
- If you wish to disable auto-renew:
- Locate the Disable auto-renew button and click it.
- For Business customers, ensure you do this at least 30 days before your renewal date.
- For Personal customers, you can disable auto-renew at any time.
- If you are unable to make changes, ensure you:
- Check if you have reached any user or device limits.
- Verify your user role (only Admin or Owner can change subscription tier).
- Ensure there are no subscription lock-in or renewal period issues.
- Check for any billing issues like invalid or expired payment methods.
- Try refreshing the browser, as there might be browser issues or session expiration.
- If you need further assistance, please contact Customer Support through the Help Center.
If you need assistance, here's how you can get in touch with VNC Connect - Business Premium's support team.
Email
The email is not available.
Tips and Tricks for Getting a VNC Connect - Business Premium Refund
- Log into the VNC Connect portal and navigate to the Billing section by clicking the dropdown arrow next to your user name in the top right corner.
- Disable auto-renewal from the Billing page to prevent subscription renewal automatically.
- Use direct and clear language when communicating with support, such as explicitly stating "I want to cancel my subscription immediately".
- Request confirmation of cancellation via email or official message to have proof of your cancellation.
- Cancel well before the renewal date to avoid being charged for the next billing cycle.
- Follow up persistently if you do not receive confirmation or if cancellation does not seem reflected in your account.
- Escalate to higher support tiers or request to speak to supervisors if front-line support does not comply.
- Take screenshots or save correspondence as evidence in case of disputes.
Why Do People Request Refunds from VNC Connect - Business Premium
- Unauthorized plan changes and unexpected upcharges at renewal causing dissatisfaction.
- Lack of customer support, including no response from support tickets, no phone or chat support, and unhelpful communication.
- Difficulty or impossibility of canceling subscriptions with missing unsubscribe options.
- Poor value for money, especially for individuals and small businesses.
- Bugs and technical issues that are ignored or not fixed by support.
- Forced transitions from free to paid plans without warning, requiring re-setup.
- Perception of scam or extortion due to aggressive billing practices and lack of transparency.
- Connection and remote access problems causing frustration.
- Feature limitations, including lack of session sharing and account management difficulties.
VNC Connect - Business Premium Refund Script
Script
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Dear VNC Connect - Business Premium, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
VNC Connect - Business Premium Refund Policy
VNC Connect Business Premium subscription can be canceled by disabling auto-renew on the Billing page of the RealVNC Connect Portal, with business users needing to do so up to 30 days before the renewal date. Upon subscription expiration, remote access stops immediately, but users have a 28-day grace period to renew and restore their subscription (with specific conditions for offline licensing). No refunds are explicitly mentioned in the available documentation.
The Easiest Way to Get a VNC Connect - Business Premium Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from VNC Connect - Business Premium—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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REALVNC*CONNECT REALVNC PAYMENTS REALVNC LTD VNC CONNECT BUSINESS PREMIUM REALVNC.COM REALVNC SUBSCRIPTION REALVNC*BUSINESS PREMIUM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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