White House of Music offers musical instrument rentals, sales, repairs, and music lessons at four locations in Southeast Wisconsin. Their popular "Lease to Learn" rental program lets students rent instruments with options to purchase later, featuring monthly or annual payments that cover the instrument rental and optional maintenance protection for as low as $5 per month. Other services include private and group music lessons, instrument repairs, and a shop for musician-approved products like sheet music and accessories. If you see a billing from them, it's likely for a rental plan or a maintenance program linked to an instrument you're using or renting.
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The cancellation process requires physically returning the rented instrument or scheduling a pickup, which can be slightly inconvenient but straightforward once done. Communication via email is needed for some options, making it less immediate but still clear and doable without major obstacles.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a White House of Music subscription.
How to Cancel White House of Music: Step by Step
If you purchased through White House of Music directly:
- Notify the staff member: Go to the White House of Music location and inform a staff member of your intention to discontinue lessons.
- Email for discontinuation: Alternatively, send an email to lessons@whitehouseofmusic.com with your request to discontinue lessons.
- Provide notice: Ensure that your notice is given two lessons prior to your last lesson for it to be effective.
- Avoid notifying your instructor: Do not inform your instructor about the cancellation, as it does not constitute proper notice.
- Complete tuition payment: Be aware that tuition payment is required for all lesson appointments that fall within your notice of discontinuation period.
If you need assistance, here's how you can get in touch with White House of Music's support team.
Tips and Tricks for Getting a White House of Music Refund
- Change your account details such as your address or phone number to reset their system or create confusion that may prompt customer service to cancel your subscription.
- Call repeatedly and escalate from front line customer service representatives to supervisors to get your cancellation request processed.
- Use firm and clear language like “I want to cancel and do not wish to be charged again.” Avoid ambiguous phrases to prevent misunderstandings.
- Request written confirmation of cancellation via email or text to have proof if charges continue.
- Time your cancellation attempts near or before your billing cycle to avoid being charged for a new period.
- Leverage social media or public forums to highlight your difficulties if customer service is uncooperative; companies often respond faster to public complaints.
- Document all interactions including dates, times, and names of representatives spoken to for evidence if disputes arise.
- Consider alternative cancellation methods such as chat, email, or their website if phone calls are not successful.
Why Do People Request Refunds from White House of Music
- Change in personal circumstances leading to discontinuation of lessons or memberships.
- Unsatisfactory customer service experiences reported by some customers.
- Cancellation of or missed lessons are not rescheduled or refunded, causing dissatisfaction.
- Early cancellation of instrument rentals leads to pro-rated refunds only up to a certain time, after which no refunds are available.
- Issue with return policies, including limited return windows (usually 14 days) and strict conditions on returns (items must be in "as sold" condition with original packaging).
- Non-returnable items such as consignment items, harmonicas, microphones, certain print music, special orders, and software restrict refund options.
- Print music return restrictions, especially due to copyright laws, limiting refunds and exchanges.
- Refunds converted to store credit if returned after 14 days up to 30 days for certain items, instead of cash refunds.
- Concerns about tuition or membership fees when lessons are canceled by teachers or during holidays, with credits applied instead of refunds.
White House of Music Refund Script
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Dear White House of Music, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
White House of Music Refund Policy
White House of Music's cancellation policy for music lessons requires that notice of discontinuation be given in person to staff or via email two lessons prior to the last lesson; notice to the instructor alone is not accepted. Cancelled or missed lessons are not rescheduled or made up, and tuition payment is still required for lessons during the notice period. For instrument rentals, leases are for a minimum of 2 months, with annual plans refundable prorated through month 8 if canceled early, and month-to-month rentals have no prorated refunds. Returning an instrument cancels the lease immediately upon receipt by White House of Music.
The Easiest Way to Get a White House of Music Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from White House of Music—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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