Eye-in Media offers Wi-Fi solutions mainly for businesses, including guest Wi-Fi with branded login pages and marketing tools. They provide a package that includes a pre-configured router and a 12-month license for their marketing cloud platform with features like ad management, social media login, and customer data collection. After the first year, the subscription is $299 per year or $29.99 per month to keep using the software. So, if you're getting billed by them, it's likely for this Wi-Fi service subscription or related equipment.
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The process to cancel a subscription on eyeinmedia.com involves logging into the account, navigating to the Account tab, and adjusting communication preferences, which is straightforward and can be completed quickly by the user.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Wi-Fi Account subscription.
How to Cancel Wi-Fi Account: Step by Step
If you purchased through the Eye-In Media website:
- Visit the Eye-In Media website at eyeinmedia.com.
- Log in to your account using your registered email and password.
- Navigate to the Account Settings or Membership section.
- Locate the Subscription or Billing options.
- Select the option to Manage Subscription.
- Follow the prompts to cancel your subscription, which may include confirming your identity and reasons for cancellation.
- Ensure you receive a confirmation email regarding the cancellation.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to the Settings gear icon.
- Select Payments and then Manage Automatic Payments.
- Find Eye-In Media in the list of automatic payments.
- Click on the merchant’s name and then select Cancel.
- Confirm the cancellation when prompted.
If you purchased through a mobile app store:
- If you used the Apple App Store: Open your device's Settings > Tap your name > Tap Subscriptions > Find Eye-In Media and select it > Tap Cancel Subscription.
- If you used Google Play Store: Open the Google Play Store > Tap your profile icon > Tap Payments and subscriptions > Tap Subscriptions > Select Eye-In Media > Tap Cancel Subscription.
If you need assistance, here's how you can get in touch with Wi-Fi Account's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a Wi-Fi Account Refund
- Call the cancellation number late in the day or late at night for a possibly quicker, less resistant process.
- Be firm and direct: State clearly "I want to cancel" and if needed, warn "If you will not process my cancellation, I'll request a supervisor."
- Visit a physical store to cancel in person to avoid long phone holds or pushback.
- Prepare for retention offers and pushback: Representatives are trained to try to keep you; remain firm, decline offers politely but firmly.
- Use a believable reason for cancellation: Say you are moving to a location where the service is not available, an obscure place, or moving out of the country for an extended period.
- Have a final service date and equipment return plan ready and communicate this clearly to avoid lingering charges.
- If a rep refuses to cancel: escalate by requesting to speak with a supervisor immediately.
- Disconnect the service the same day you call to cancel to avoid extra days of billing for services you don’t use.
- Keep a record of confirmation numbers and emails confirming your cancellation for future disputes.
- Expect long hold and call times: Cancellation can take 20-30 minutes or more with repeated refusals and counter offers.
Why Do People Request Refunds from Wi-Fi Account
- Poor internet connection causing frequent drops or slow speeds.
- High monthly costs compared to other providers or plans.
- Unexpected fees or charges not clearly communicated initially.
- Poor customer service experiences when seeking help or resolving issues.
- Better deals or promotions from competing providers.
- Moving to a new location where the service is unavailable.
- Lack of features or services that meet customer needs, like no static IP or limited bandwidth.
- Billing errors or unauthorized charges on the account.
- Technical issues that persist despite troubleshooting efforts.
- Discontinuation of a required service or change in contract terms.
- Temporary need for the service has ended, like seasonal usage.
- Switching to bundled services for cost savings.
Wi-Fi Account Refund Script
Script
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Dear Wi-Fi Account, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Wi-Fi Account Refund Policy
There is no publicly available specific information on eyeinmedia.com regarding the cancellation policy for Wi-Fi Account memberships, subscriptions, or bills. Users interested in cancellation details should contact Eye-In Media directly through their contact page for accurate and up-to-date policy information.
The Easiest Way to Get a Wi-Fi Account Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Wi-Fi Account—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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