Overview
1GLOBAL is a company that helps people and businesses stay connected anywhere in the world. They offer services like global mobile data and voice plans using eSIM technology, which means you can get online without needing a physical SIM card. They also provide special solutions for things like the Internet of Things (IoT) where devices talk to each other, and they help businesses manage their mobile networks easily through a single contract. Plus, they offer services to keep point-of-sale systems running smoothly in stores and help multinational teams stay connected with prepaid data plans. Basically, if you need reliable and simple global connectivity for phones or devices, 1GLOBAL has solutions to make it easy and efficient.
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The information was directly gathered from 1GLOBAL's official website, which details their main services in straightforward terms suitable for consumers. It highlights global connectivity, eSIM technology, IoT solutions, business roaming, and other relevant consumer-focused services without using complex business jargon.
How to Get a 1global Refund: Step by Step
If you purchased through 1GLOBAL direct billing:
- Check if your eSIM Data Plan is still active and that you have used no more than 500MB of data (this is the maximum allowed usage to be eligible for a refund).
- Prepare to provide your purchase details including your email and the date of purchase.
- Contact 1GLOBAL by sending an email to help@1global.com with your refund request.
- Mention specifically that your eSIM Data Plan has not expired and you have used less data than required to inspect the service quality. Emphasize any network or technical failures you experienced.
- If your refund is considered, 1GLOBAL will process it back to the original payment method used.
- If you need to cancel the service as part of the refund request, you may fill out the cancellation form available from Revolut’s website or include cancellation details in your email.
- If you do not receive a satisfactory resolution, lodge a formal complaint by calling 707 from a 1GLOBAL device or emailing help@1global.com. You will receive an acknowledgment email with next steps and a reference number.
- If your complaint remains unresolved, request a “deadlock letter” from 1GLOBAL and consider contacting the independent alternative dispute resolution (ADR) bodies such as CISAS in the UK or use the European Commission Online Dispute Resolution platform.
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The phone is not available.
Tips and Tricks for Getting a 1global Refund
- Be persistent and patient: Multiple follow-ups increase chances of resolution.
- Use clear, polite, and firm language: Avoid aggression but express dissatisfaction firmly.
- Document all communications: Save chats, emails, and call logs as evidence.
- Escalate strategically: If front-line support fails, request escalation to higher management or a specialized complaints team.
- Leverage payment disputes: If paid via PayPal or credit card, consider initiating a dispute or chargeback if the refund is not processed.
- Timing matters: Request refunds as soon as possible after noticing issues; shorter times between service failure and complaint improve success.
- Mention service failure specifics: Clearly cite lack of network coverage or technical failures in communication.
- Avoid official policy debates: Focus on customer experience and impact rather than company policy.
- Seek community advice: Look for recent successful refund stories on forums like Reddit to adapt tactics.
- Use alternative contact methods: If email/chat support fails, try phone calls or social media outreach.
Why Do People Request Refunds from 1global
- Poor or no network coverage in various countries including Asia, Bulgaria, Spain, Brazil, Japan, Malaysia, and Singapore.
- Service not working as advertised, with frequent disconnections and failure in calls, texts, and data connectivity.
- Incorrect technical instructions, e.g., wrong APN settings causing service issues.
- Unreliable and inconsistent connectivity, such as showing 5G signals but no actual service.
- Lack of effective customer support, mostly automated bots or unhelpful service representatives.
- Inability to get refunds, despite service not working or being unsatisfactory.
- Issues with service purchased via third parties like Revolut, including no refunds or support.
- False advertising or misleading product descriptions, leading to customer dissatisfaction and refund requests.
1global Refund Script
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Dear 1global Customer Support,
I hope this message finds you well. I am writing to formally request a refund for a billing issue that has occurred with my recent transaction. I noticed an accidental charge on my account that I believe should be reversed. Despite my previous attempts to resolve this, I have not seen any action taken towards a refund.
I would greatly appreciate your prompt attention to this matter and kindly request a refund at your earliest convenience. Thank you for your understanding and assistance.
Best regards,
[Your Name]
1global Refund Policy
1global.com operates on a pre-purchase basis, meaning customers must pay for services before they can be accessed. Refunds are typically not available for advance payments, except in specific circumstances such as within 14 days of service initiation, during which a customer may cancel the contract and receive a proportional refund for unused services. If services have been used within this period, only the unused portion is refundable.
The Easiest Way to Get a 1global Refund
If you’re frustrated trying to get a refund from 1global—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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