Overview
Big Fish Games is a company that makes and publishes fun mobile and computer games. They have popular casual games like EverMerge, Gummy Drop!, and Cooking Craze, which people can enjoy playing easily. They focus on free-to-play games for mobile devices and also offer premium games for PC and Mac. The company is part of a bigger group called Pixel United, which helps them create great games and gives them the freedom to do it in their own unique style.
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The information comes directly from Big Fish Games' official 'About Us' page, explaining their gaming focus, popular titles, platforms, and company culture in simple terms suitable for consumers.
How to Get a Big Fish Games Refund: Step by Step
If you purchased through Big Fish Games website (direct payment):
- Log in to your Big Fish Games account.
- Navigate to the My Game Club page.
- Under the Actions column, click Cancel/Edit.
- Click Cancel Subscription on the right side of the screen.
- Click Yes to confirm the cancellation.
- After cancelling, visit the Big Fish Games support page and submit a refund request via their contact form, providing the transaction details and emphasizing that you are requesting a refund for a recent charge on your membership subscription.
- Note: Big Fish Games does not automatically offer refunds; being clear and specific in your request increases the chance of success.
If you purchased through Apple (iTunes):
- Open the iTunes Support page (support.apple.com/itunes).
- Scroll to the bottom and tap the Contact Us button.
- Select the Billing & Subscriptions box.
- Tap Subscriptions & Purchases.
- Tap Request a refund.
- Choose how to contact Apple Support (email, chat, or phone).
- Provide Apple with detailed information, including the Order ID and mention that the subscription renewed without notice or your account was unused to increase chances of refund approval.
If you purchased through Google Play:
- Go to the Google Play Store app or website.
- Open the Menu and select "Payments & Subscriptions" then "Subscriptions."
- Find the Big Fish Games subscription and select "Request a refund" or "Report a problem."
- If within 48 hours of purchase, follow the on-screen steps to get an instant refund.
- If beyond 48 hours, select a refund reason such as "Subscription renewed without my consent" or "Service not used," which may increase your chances.
If you purchased through Roku:
- Go to Roku.com and sign in to your account.
- Navigate to your Account page and select Manage your subscriptions.
- Locate the Big Fish Games subscription and click Cancel subscription.
- To request a refund, contact Roku Customer Support via their web chat or phone.
- Explain that the subscription auto-renewed without notice or the account was unused to improve refund approval odds.
Tips and Tricks for Getting a Big Fish Games Refund
- Be polite and friendly: Maintain a courteous and respectful tone in all communications to improve chances.
- Request store credit or exchange: Instead of demanding a cash refund, ask for store credit or a game exchange as this often works better.
- Explain the issue clearly: Give detailed descriptions like technical problems, game not working, or accidental purchase.
- Provide evidence: Attach screenshots, proof of purchase, or any relevant documentation to support your claim.
- Escalate politely: If the initial response is unhelpful, ask to escalate to a supervisor or higher authority respectfully.
- Submit refund requests promptly: The sooner you request the refund after purchase or issue detection, the better.
- Be clear about desired resolution: Specify if you want a refund, credit, or replacement to avoid confusion.
- Leverage platform-specific processes: For purchases through Google Play or others, follow their refund procedures closely.
- Use external chargeback services if needed: If direct refund attempts fail, consider services like Chargeback for disputes.
- Mention subscription renewals without notice: Emphasize if a subscription renewed automatically without consent to strengthen your case.
- Persist but remain polite: Consistent, respectful follow-up can increase success chances.
- Check payment methods for disputes: If paid via PayPal, use PayPal's Resolution Center to file disputes if Big Fish support is unresponsive.
Why Do People Request Refunds from Big Fish Games
- Game compatibility issues leading to dissatisfaction when the game does not work on the customer's computer.
- Technical difficulties or bugs that prevent the game from functioning as expected.
- Unauthorized or unnoticed recurring charges causing users to request refunds for unexpected payments.
- Misleading advertising or unclear membership fees where customers feel they were baited into signing up or charged for "free" memberships.
- Dissatisfaction with in-app purchases or virtual currency especially when the promised rewards are not delivered or when users feel ripped off.
- Customer service issues including poor responsiveness which can lead to frustrations and refund requests.
- Change of mind or accidental purchases where users want to reverse their purchase after buying a game.
- Non-functioning or unplayable games which do not meet the expectations set before purchase.
Big Fish Games Refund Script
Script
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Hello,
I hope this message finds you well. I am writing to address a billing issue related to my recent purchase on your website. Unfortunately, I was accidentally charged for a game that I did not intend to buy, and I am having some dissatisfaction with my purchase experience.
I would greatly appreciate your assistance in processing a refund for this charge. Thank you for your understanding and support.
Best regards,
Big Fish Games Refund Policy
Big Fish Games has a refund policy that allows customers, in regions such as the European Economic Area, Switzerland, or the UK, to withdraw from a purchase within 14 days, provided they have not expressly consented to immediate access to the digital content. Refunds are typically issued to the same payment method used for the original transaction. However, refunds cannot be processed for purchases made through third-party platforms like the Apple App Store or Google Play, as those platforms have their own refund policies.
The Easiest Way to Get a Big Fish Games Refund
If you’re frustrated trying to get a refund from Big Fish Games—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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