Overview
BigTenPlus is a subscription video streaming service focused on covering sports within the Big Ten Conference. It offers live streaming of over 1,400 games that are not shown on regular TV, as well as on-demand replays of both TV and non-TV games. Subscribers also get access to a library of past seasons and programming from the Big Ten Network. It's a great service for fans who want to watch lots of college sports games anytime they want.
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The description comes directly from the official BigTenPlus support page explaining the service as a subscription streaming platform for Big Ten sports, highlighting live streaming, on-demand replays, and video archives as the main offerings.
How to Get a bigtenplus Refund: Step by Step
If you purchased through bigtenplus.com (web):
- Check if your subscription was auto-renewed within the last 7 days. Refund requests outside this window are usually not accepted.
- If within 7 days of auto-renewal, gather your payment receipt showing the date and amount charged.
- Prepare a refund request email including both receipts if double-charged; ensure neither receipt shows a pending charge.
- Email your refund request to the bigtenplus support email or use the chat support on bigtenplus.com, explicitly requesting a refund due to auto-renewal or double charge.
- Wait for confirmation from the support team regarding your refund status.
If you purchased through iTunes (Apple App Store):
- Open a web browser and sign in at reportaproblem.apple.com.
- Click "I'd like to," then select "Request a refund."
- Choose the reason related to your BigTenPlus subscription, such as "Accidental renewal" or "Did not use subscription."
- Select the BigTenPlus subscription from your purchase list and submit your request.
- Optionally, cancel the subscription via your Apple ID settings in the Settings app under your Apple ID > Subscriptions.
- Check your email for Apple's refund decision within 24 to 48 hours.
- Use phrases like "The subscription auto-renewed without notice" or "I did not use the service after renewal" to improve your refund approval chances.
If you purchased through Google Play:
- Go to play.google.com and sign in with the Google account used for the purchase.
- Click your profile picture at the top right and select "Payments & subscriptions," then "Budget & order history."
- Locate the BigTenPlus subscription and click "Report a problem."
- Select a reason aligned with your issue, such as "Subscription renewed without notice" or "Service not used after renewal."
- Complete and submit the form requesting a refund.
- Wait up to 4 days for Google Play to process your refund request.
- If more than 48 hours have passed or your request is denied, contact BigTenPlus support directly with your order information.
If you purchased through Roku:
- Note that Roku generally marks subscriptions as non-refundable; refunds are rarely granted.
- Go to my.roku.com/subscriptions and sign in.
- Cancel the BigTenPlus subscription to stop future charges.
- Contact Roku Support by visiting https://support.roku.com/contactus to inquire about refund possibilities.
- In your communication, emphasize that the charge was unexpected or that the subscription was unused post-renewal to increase the chance of a refund.
Email
The email is not available.
Tips and Tricks for Getting a bigtenplus Refund
- Contact customer service persistently, providing clear details like your name, email, and receipt number each time.
- Insist on a refund and point out any failure to provide promised services (e.g., missing replay content).
- Cancel your subscription immediately to avoid further charges before requesting a refund.
- Be prepared for evasive or generic responses and continue to follow up firmly.
- If the company refuses a refund, consider contacting your credit card company to dispute the charge as a last resort.
- Timing matters: reach out as soon as you encounter service issues or before the subscription renews.
- Use straightforward but firm language stating dissatisfaction and the intent to cancel and get a refund.
- Escalate by requesting to speak with higher-level support or supervisors if initial reps do not resolve your issue.
Why Do People Request Refunds from bigtenplus
- Subscription auto-renewal triggered a charge and the customer requests a refund within 7 days of the auto-renewal.
- Double charging for a single B1G+ subscription where the customer was billed twice.
- Failing to cancel the subscription prior to the renewal date which causes an unexpected charge.
- Subscriptions purchased through third-party platforms like iTunes, Google Play, Roku, or Amazon where customers seek refunds but must contact those platforms since refunds are handled externally.
bigtenplus Refund Script
Script
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Dear Big Ten Plus Support,
I hope this message finds you well. I am writing to bring to your attention a billing issue that I recently encountered. I noticed an accidental charge on my account that I did not authorize, and I am quite dissatisfied with this unexpected expense.
I kindly request your assistance in processing a refund for this charge at your earliest convenience. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your understanding.
Best regards,
bigtenplus Refund Policy
The refund policy for bigtenplus.com states that generally, no refunds are issued for subscriptions. However, if a subscription is auto-renewed, a refund can be requested within 7 days of renewal via email or chat. Additionally, if a double charge occurs for a single subscription, a request can be made for a refund of the second charge, provided the necessary receipts are submitted.
The Easiest Way to Get a bigtenplus Refund
If you’re frustrated trying to get a refund from bigtenplus—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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