Overview
Boca Terry is a company that offers a variety of comfy and luxurious spa and bath products. They have different types of bathrobes like microfiber, waffle, and velour, as well as towels in several collections. They also sell lounge chair covers, spa accessories such as wraps and headbands, waffle blankets, and different kinds of slippers. Besides selling these products, they provide in-house custom embroidery and offer wholesale options. They focus on comfort and luxury, and if you order within the contiguous U.S., they even offer free ground shipping.
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The information was directly obtained from the official Boca Terry website, which clearly lists the main product categories, services, and additional information relevant to consumers, helping to provide an accurate and consumer-friendly company description.
How to Get a bocaterry Refund: Step by Step
If you purchased through Credit Card or Debit Card directly on bocaterry.com:
- Locate your billing statement and identify the bocaterry charge.
- Call bocaterry customer service at (877) 421-6001 to request a refund.
- Clearly state the charge is an unauthorized or unexpected recurring charge.
- Request a full refund and cancellation of the subscription.
- Mention if you have not used the membership since the latest charge.
- Ask for confirmation of refund processing and cancellation.
- If there is no response after 5-7 business days, call your credit card issuer and initiate a chargeback for the bocaterry charge.
- Use polite but firm language and be ready to provide any supporting documentation if requested.
- Optionally, use services like Chargeback to detect recurring charges and help with refund requests.
If you purchased through bocaterry.com physical goods with non-embroidered items:
- You can return non-embroidered goods within 60 days of receipt for a full refund if the item is unused and unwashed.
- Contact bocaterry customer service at (877) 421-6001 to start the return and refund process.
- Note that embroidered goods are non-refundable.
Email
The email is not available.
Tips and Tricks for Getting a bocaterry Refund
- Be polite but firm in your communications—express understanding but emphasize your dissatisfaction clearly.
- Contact customer service quickly after receiving the item to initiate the refund process.
- Document everything including order details, communication timestamps, and photos if the product is damaged or incorrect.
- Use detailed language describing the issue and why the item does not meet expectations or is unusable.
- Ask for escalation to a manager if the initial support is unhelpful or delays your request.
- Mention policies you researched, even if informal, to show you know your rights.
- Send follow-up messages if you do not receive a timely response, maintaining professionalism.
- Time your refund request within any given refund window, typically mentioned as 60 days after receipt.
- Request confirmation of refund process and ask for a timeline on when the refund will be processed.
- If applicable, dispute the charge with your payment provider but use this as a last resort after trying direct resolution.
Why Do People Request Refunds from bocaterry
- Non-embroidered goods may be returned if unused and unlaundered.
- Returns requested due to defective merchandise.
- Returns due to misprinted merchandise.
- Refund requests within 60 days of receipt for eligible items.
- No returns or refunds on embroidered goods.
- Late returns may be subject to a 20% restocking fee.
bocaterry Refund Script
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Dear Bocaterry Support,
I hope this message finds you well. I am writing to address a billing issue I encountered with a recent charge on my account. It seems that I have been accidentally billed for a product/service that I did not intend to purchase. I have always appreciated the quality of your offerings, but this charge has caused some frustration on my end.
I kindly request a refund for this transaction. I believe this matter can be resolved promptly, as it seems to be an oversight. Thank you for your understanding and assistance in this matter.
Best regards,
bocaterry Refund Policy
Bocaterry.com allows returns of non-embroidered goods within 60 days of receipt for a full refund, provided items are unused and unlaundered. Returns made after 60 days incur a 20% restocking fee, and embroidered goods are neither returnable nor refundable. Claims for defective or misprinted merchandise must be filed within 15 days of the invoice date.
The Easiest Way to Get a bocaterry Refund
If you’re frustrated trying to get a refund from bocaterry—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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