Overview
Boingo Wireless is a company that provides easy and secure Wi-Fi access for people on the go. They offer personal Wi-Fi plans that let you connect to over a million hotspots worldwide, so you can get online at airports, hotels, and many other places without hassle. They have an app called Wi-Finder that helps you find and connect to these spots automatically. Their plans are simple, with no contracts, and you can connect multiple devices. Boingo focuses on making sure the Wi-Fi is fast, reliable, and secure, so you don’t have to worry about losing connection or data safety. It's like having a reliable Wi-Fi companion wherever you travel.
Difficulty
12345678910
Easy Medium Very Hard
The information was gathered directly from Boingo's official website, specifically their consumer services and Wi-Fi hotspot pages. The details were simplified to be clear and friendly for a general consumer audience, focusing on the main features and benefits offered by Boingo Wireless.
How to Get a Boingo Wireless Refund: Step by Step
If you purchased through Boingo.com (direct subscription):
- Go to the Boingo website and log in to your account at My Account.
- Navigate to your subscription or plan details.
- Contact Boingo Customer Support by phone or email: look for contact information on the website or use the Customer Care portal at support.boingo.com.
- When you contact support, mention that your subscription renewed without notice or that you did not use the service during the billing period.
- Be prepared to provide your account details and transaction information to verify your purchase.
- Request a refund explicitly for the recurring subscription charge and any unused service period.
- Wait for the support team to process your refund, which typically takes 5 to 10 business days.
If you purchased through Apple (iOS subscriptions):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top, then tap Subscriptions.
- Locate your Boingo subscription in the list.
- Tap Report a Problem or use the Apple Support website to request a refund for the charge.
- When submitting the request, emphasize that the subscription renewed without notice or that the account was unused.
- Wait for Apple to process your refund request.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap your profile icon, then select Payments & subscriptions.
- Go to Subscriptions and find your Boingo subscription.
- Tap Report a problem and select the option to request a refund or refund through Google Play.
- Provide details including that the service was unused or that the subscription renewed without notice.
- Submit the request and wait for a response from Google Play.
Tips and Tricks for Getting a Boingo Wireless Refund
- Call and explain your situation clearly and politely, emphasizing if you had no usage during the billing period.
- Dispute with your credit card company if direct contact doesn't work; sometimes they handle refunds better.
- Act quickly—refunds are more likely if you contact Boingo within a few days of the charge.
- Mention service outages or disruptions and insist on credits for those inactive days.
- Coordinate and encourage others in your area experiencing issues to also request refunds or credits to increase pressure.
- Escalate to higher-tier support or supervisors if initial agents deny refunds; tier 2 agents have been known to approve prorated refunds.
- Be persistent and polite, but firm about your request.
- Use timing to your advantage—calling during busy hours might sometimes yield better chances as reps want to keep calls short and resolve them quickly.
- Join forces with neighbors or peers experiencing the same issue to amplify your complaints.
- Reference past double charges or billing errors, as they sometimes issue refunds or free service credits in such cases.
- Use technical tricks like MAC address cloning cautiously if needed to maintain service continuity, but primarily focus on refund efforts through customer service.
Why Do People Request Refunds from Boingo Wireless
- Service outages lasting from days up to a week, causing customers to be without internet service.
- Billing charges for service during periods when the internet was unusable.
- Poor and inconsistent internet speed, with frequent disruptions and multiple short outages daily.
- Accidental double or repeated charges after cancellation or subscription issues.
- Network issues such as cabling or infrastructure problems leading to downtime.
- Monopoly on internet service in certain locations leading to frustration and refund requests.
- Misleading advertising about Wi-Fi hotspot locations that do not actually exist (though no direct refunds linked to this).
Boingo Wireless Refund Script
Script
Copy
Hello Boingo Support,
I hope this message finds you well. I'm writing to address a billing issue that I've encountered with my account. It appears that I've been mistakenly charged for a service I did not use this month. I did not intend to incur this charge and would appreciate your assistance in resolving this matter.
Could you please process a refund for this accidental charge? Thank you for your attention to this issue, and I look forward to your prompt response.
Best regards,
Boingo Wireless Refund Policy
Boingo Wireless does not provide refunds after an order is accepted, as they initiate service provision immediately. Canceling a subscription is only permitted before the end of the current subscription period, with notifications needing to be submitted at least five business days in advance. If the cancellation request falls within five days of the subscription period's end, charges may continue until the next billing cycle.
The Easiest Way to Get a Boingo Wireless Refund
If you’re frustrated trying to get a refund from Boingo Wireless—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
