Overview
BroadwayHD is a streaming service that brings classic Broadway musicals and plays right to your home. You can watch filmed live stage productions, including older musicals, plays, and lots of Shakespeare shows from well-known companies like the BBC and the Royal Shakespeare Company. They also offer big-screen versions of these shows and some theater documentaries. You can watch BroadwayHD on pretty much any device like your phone, Roku, Apple TV, or Fire TV. It costs $12 a month or $130 a year, with a free week to try it out. If you're an Amazon Prime member, you can also add it for $9 a month.
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The information was gathered from a trusted review source that closely explains the consumer-facing services of BroadwayHD in simple terms, listing the kind of content offered and how viewers can access it, along with pricing details.
How to Get a BroadwayHD Refund: Step by Step
If you purchased through credit or debit card on BroadwayHD.com:
- Log in to your BroadwayHD account on the website.
- Contact BroadwayHD customer support within 2 business days of the transaction for a refund request by using their official support channels (e.g., email or contact form).
- Specify that you want a refund for the recent charge on your card, mentioning the date and amount.
- If eligible, a refund will be processed minus a 3.5% + $0.50 processing fee; refunds after 2 days may be issued via check.
- For U.S. or Canada customers paying by check, refunds are sent by check with no additional fees.
- If payment was international or with currency other than USD, refunds are via wire transfer with a 1% fee applied.
- If you prefer, instead of a refund, you can request the full amount credited to your account for future use.
If you purchased through Apple (iTunes/App Store):
- Open a browser and go to reportaproblem.apple.com and sign in with your Apple ID used for BroadwayHD.
- Click on "I'd like to" and select "Request a refund".
- Select the BroadwayHD subscription purchase and choose the reason for your refund.
- Submit the request and wait 24 to 48 hours for Apple's decision.
- Use phrasing that highlights if the subscription renewed without your notice or if you have not used the service since renewal.
- If your refund request is approved, the funds will be refunded to your original payment method, but the timing varies.
If you purchased through Roku:
- Note that Roku content and subscriptions are generally non-refundable as they are pre-paid and final.
- If you believe your situation warrants a refund, contact Roku Support directly via their support website and provide transaction details.
- Explain that you did not use the subscription or it renewed without your consent.
If you purchased through Google Play:
- Open the Google Play Store app or visit Google Play refund page.
- Sign in with the Google account used to buy the BroadwayHD subscription.
- Navigate to "Order History," find the BroadwayHD subscription purchase.
- Select "Request a refund" or "Report a problem" and follow the steps to submit your refund request.
- Use messaging emphasizing if the subscription renewed without your awareness or you have not used the service after renewal.
- Wait for Google’s response by email about approval.
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Tips and Tricks for Getting a BroadwayHD Refund
- Contact customer support promptly—ideally within 24-48 hours of the charge or issue.
- Use polite but firm language emphasizing customer dissatisfaction without being aggressive.
- Highlight specific issues such as technical problems, misleading billing, or content availability not matching expectations.
- Request escalation if the initial support response is not satisfactory; ask to speak to a supervisor or manager.
- Follow up persistently with multiple emails or messages to show seriousness.
- Document all communications and keep records of emails, chat transcripts, and payment details.
- Leverage social media or public review sites to raise visibility if private attempts fail.
- Time cancellations carefully to align with subscription cycles to avoid being charged for an additional month.
- Use precise refund language such as “requesting a refund due to service issues” or “billing error dispute.”
- If refused, consider bank or credit card dispute as a last resort, citing poor service or incorrect charges.
Why Do People Request Refunds from BroadwayHD
- Subscription fees and charges are non-refundable according to BroadwayHD's official policy.
- Refunds requested due to dissatisfaction with the service, such as not liking the content or app experience.
- Refunds sought because users were charged for periods they did not want after cancelation due to subscription auto-renewal issues.
- Requests for refunds when an "above-the-title" star is unexpectedly absent from a streamed production.
- Refunds requested because the user did not consume or use the content.
- Refunds due to misunderstanding or confusion about the refund policy or capability to get reimbursed.
- Complaints about inability to get refunds for partially used billing cycles.
- Issues caused by payments via third parties like iTunes, Roku, Google Play where BroadwayHD cannot issue refunds directly.
- Requests for refund following account or subscription cancellation problems.
- Refunds requested for events or performances canceled or missed, sometimes handled as exchanges rather than refunds.
BroadwayHD Refund Script
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Dear BroadwayHD Customer Service,
I hope this message finds you well. I am reaching out regarding a recent billing issue I encountered with my account. It appears that I was inadvertently charged for a subscription renewal that I did not intend to authorize. I understand these things can happen, and I appreciate your attention to this matter.
Given the circumstances, I kindly request a refund for the accidental charge. I have enjoyed my experience with BroadwayHD, and I look forward to resolving this situation promptly.
Thank you for your assistance!
Best regards,
BroadwayHD Refund Policy
BroadwayHD's refund policy states that all payments and fees are final and non-refundable, meaning you cannot receive a refund for any fees already paid. You may cancel your subscription at any time, but this will not result in a refund for previous payments.
The Easiest Way to Get a BroadwayHD Refund
If you’re frustrated trying to get a refund from BroadwayHD—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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