Overview
Calm is an app that helps you manage stress, sleep better, and live a happier life. It offers a bunch of easy-to-use features like over 500 stories, sounds, and guided sleep meditations to help you fall asleep. There's a quick 60-second breathing tool to help reduce stress and anxiety fast. The app also has guided exercises for calming your mind, a big library of meditations about sleep, stress, anxiety, and gratitude, and special music tracks for focus and relaxation. Calm gives you daily inspiration from teachers and programs to learn meditation step-by-step. It also includes quick calming exercises you can use whenever you need them. You can use Calm on many devices like phones, TVs, and watches, and it works through a subscription that gives you access to everything with new content added often.
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The description is based on Calm's official website and covers the main services and features they offer in simple terms suitable for a consumer audience.
How to Get a Calm Refund: Step by Step
If you purchased through calm.com:
- Log in to your Calm account at calm.com.
- Navigate to the Refund Request Form provided by Calm.
- Fill out the refund request form specifying your yearly subscription purchase you want refunded.
- Submit the form and wait for Calm customer support to process your refund.
If you purchased through Apple (iOS App Store):
- Open a web browser and go to https://reportaproblem.apple.com.
- Sign in using your Apple ID used to purchase the Calm subscription.
- Select "I'd like to" and then choose "Request a refund."
- Select the reason for your refund request and click "Next."
- Find the Calm app or subscription in the list and select it, then submit the refund request.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top, then select "Subscriptions."
- Find your Calm subscription and turn off auto-renew to prevent future charges.
- Use messaging angles such as:
- "Emphasize that the subscription auto-renewed without notice."
- "Mention that the app was unused after renewal."
If you purchased through Google Play:
- Open the Google Play Store app on your Android device or go to play.google.com on a web browser.
- Sign in with the Google account used for the Calm subscription purchase.
- Tap the menu icon, then select "Account" and go to "Purchase History."
- Find your Calm subscription purchase, then choose "Request a refund" or "Report a problem."
- Complete the refund request form, specifying your reason for refunding.
- Submit the request and await Google's refund decision.
- Contact Calm support through their support page for additional help if needed.
- Effective messaging includes:
- "Note that the subscription was renewed without your knowledge or consent."
- "State that you have not used the subscription since renewal."
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Tips and Tricks for Getting a Calm Refund
- Be persistent: Reaching out multiple times increases chances of success.
- Cancel immediately: Cancel the subscription right after purchase or before renewal to avoid charges.
- Contact payment provider: Many users reported needing to dispute charges directly with their bank or credit card company to stop payments.
- Use polite but firm language: Use clear language stating you did not authorize the charge or the subscription was accidental.
- Escalate after initial attempts fail: If Calm’s standard support or chatbot does not help, escalate by demanding supervisor or higher-level service intervention.
- Act quickly: Try to request refunds within 30 days of charge as some users noted timing is critical.
- Beware app uninstalling does not stop billing: Cancel subscriptions within the app or account settings before uninstalling.
- Watch for automatic renewal notifications: Calm often does not notify users in advance of subscription renewal charges; monitor payment methods.
- Use trial confusion tactically: If charged after free trial, emphasize confusion or misunderstanding during refund requests.
- Prepare for generic email responses: Many refunds require persistence beyond templated replies and avoidance of giving up after first response.
- Blocking payments as last resort: Some users blocked future payments via their bank when Calm customer service was unresponsive.
Why Do People Request Refunds from Calm
- Difficulties canceling subscriptions
- Unauthorized charges
- Lack of timely support after cancellation requests
- Misleading marketing, presenting the app as free but requiring credit card information upfront
- Confusing and not user-friendly interface
- Cancelled subscription but payment was still charged
- Need to block payments through bank due to unauthorized charges
- Cancellation difficulties and lack of refunds, especially for specific platform users like Sonos
- Accusations of scam and untrustworthy company policies
- Robotic and ineffective customer service
- Policy changes reducing service offerings without clear communication
Calm Refund Script
Script
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Dear Calm Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I recently encountered with my Calm subscription. It appears that there was an unexpected charge on my account that I do not recall authorizing.
I appreciate the services provided by Calm; however, I find myself needing to request a refund for this accidental charge. I would greatly appreciate your assistance in resolving this matter promptly.
Thank you for your understanding and support.
Best regards,
Calm Refund Policy
Calm's refund policy allows for requests made within 30 days of purchase, applicable primarily for yearly subscriptions through their website or the Google Play Store. For subscriptions purchased through the Apple/iTunes App Store, users must contact Apple directly as Calm cannot handle those refunds; in general, refunds on Apple purchases are granted at Apple's discretion. Lifetime memberships, gift cards, and certain other plans are ineligible for refunds.
The Easiest Way to Get a Calm Refund
If you’re frustrated trying to get a refund from Calm—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.