Overview
Captions.ai is a friendly and easy-to-use online video creative studio that helps you make great videos without any hard work. It has cool AI tools like making videos with an AI avatar that looks real, automatically editing your videos, creating video ads in just one click, adding subtitles or captions to your videos, finding the best clips from long videos, translating videos into different languages, and even removing background noise. Basically, it’s like having a video helper that does all the tough and boring stuff for you so you can create fun and professional videos easily.
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I visited the official Captions.ai website and reviewed their main services which include AI-driven video editing, avatar video creation, subtitles, ads generation, clips finding, video translation, and noise removal. The language is simplified and consumer-friendly to fit the request for a description as if telling a friend.
How to Get a Captions Refund: Step by Step
If you purchased through Website (Stripe):
- Go to the captions.ai website and log in to your account.
- Navigate to the Contact Support page or find the support email address.
- Send a detailed refund request to support, specifying your subscription details and the reason for the refund.
- Wait for a response from the support team to process your refund.
If you purchased through Apple App Store:
- Open a browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID used to purchase the subscription.
- Tap or click "I'd like to," then select "Request a refund."
- Choose the reason for your refund request, such as "Subscription renewed without notice" or "Account was unused."
- Select the Captions subscription item, then click Submit.
- Wait 24 to 48 hours for an update on your request.
- If approved, allow additional time for the refund to appear on your payment method.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Go to "Payments & subscriptions" then select "Subscriptions."
- Find the Captions subscription and tap on it.
- Tap "Request a refund" or "Report a problem."
- Select the reason such as "Subscription renewed without notice" or "Account was unused." Emphasize the charge was unexpected.
- Submit the request and wait for Google's response.
Tips and Tricks for Getting a Captions Refund
- Be persistent and polite: Repeatedly contact support with calm, clear messages emphasizing your refund request.
- Use precise, formal language: Clearly state your issue and refund request using professional and respectful wording.
- Escalate gradually: If initial requests are ignored, escalate via email, support tickets, and any available social media channels.
- Leverage timing: Request refunds quickly after purchase or subscription renewal to increase chances.
- Document everything: Keep records of communications, payment receipts, and cancellation attempts to support your claim.
- Mention refund policies carefully: Even if the official policy is strict, referencing consumer protection or unclear terms can help.
- Highlight dissatisfaction: Politely emphasize service issues (e.g., slow processing, feature problems) to justify refund eligibility.
- Consider chargeback as last resort: If all else fails, some users report that disputing charges with their payment provider works.
Why Do People Request Refunds from Captions
- Software glitches and bugs causing unusable videos or deleted files.
- Exporting issues like videos freezing, lagging, or never completing export.
- Poor customer service with slow or no responses to support requests.
- Unauthorized or unexpected auto deductions for subscription payments.
- Missing or removed features after updates that complicate workflow.
- Inability to get refunds despite issues with the software.
- Software not working as advertised such as failing subtitle translations or caption rendering.
- Deleted projects or files by the software without warning.
- Professional usability concerns like impractical UI design or requirements to use suboptimal platforms.
Captions Refund Script
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Dear Captions Support,
I am writing to address a billing issue related to my recent subscription payment. I have encountered some dissatisfaction with the service, and it appears there was an accidental charge to my account. I would greatly appreciate it if you could process a refund for this charge at your earliest convenience.
Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Captions Refund Policy
Captions.ai has a strict no-refund policy where all payments are considered non-refundable, except as required by law. If a subscription is canceled, users will still retain access to their service until the end of the current subscription period, but will not receive any refunds for amounts already paid.
The Easiest Way to Get a Captions Refund
If you’re frustrated trying to get a refund from Captions—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.