Overview
CertaPet is an online platform that helps people get Emotional Support Animal (ESA) letters from licensed mental health professionals. They make it easy by offering a free online test to see if you're eligible, followed by a consultation with a licensed therapist who can recommend an ESA letter if needed. The letters are then sent to you electronically and by mail, usually within five days. These letters help you have your emotional support animal with you in housing and during travel. The company serves clients across all 50 US states and some parts of Canada, and some professionals also offer ongoing counseling. It's like having a friendly and convenient way to get the support and paperwork you need for your emotional support animal.
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The information is directly from CertaPet's official about page, clearly explaining their main services in simple terms suitable for consumers.
How to Get a CertaPet Refund: Step by Step
If you purchased through CertaPet direct subscription:
- Immediately cancel the automatic subscription renewal to stop future charges by going to your account subscription management area on certapet.com and selecting cancel subscription.
- Contact CertaPet customer service promptly using phone (877) 207-0561 or email ask@certapet.com to request a refund.
- Emphasize specific reasons for refund, such as the ESA letter not being approved by a Licensed Mental Health Professional, the letter being unusable for airlines or landlords, auto-renewal charges without notice, or technical issues during application.
- Request a refund explicitly for the amount charged minus non-refundable fees (such as the $40 consultation and administration fee).
- Be persistent and polite; follow up multiple times if needed and ask for written confirmation about the refund process and policy from the representative.
- Keep all correspondence and records of communication until refund confirmation.
- If customer service does not resolve the issue, consider filing complaints on third-party platforms to escalate the request.
Tips and Tricks for Getting a CertaPet Refund
- Push and complain firmly but remain polite; persistence helps to get attention.
- Get clear, written confirmation about refund policy upfront, especially if the ESA letter is backed by a medical doctor.
- Confirm in advance if a refund is possible if the letter is denied by landlord, airlines, or housing providers.
- Contact customer service repeatedly if needed; emphasize dissatisfaction to escalate your refund request.
- Highlight specific refund reasons such as letter being useless or not accepted by airlines or landlords to strengthen your case.
- Be aware of non-refundable fees (e.g., $35 to $40 consultation fees); focus refund claims on refundable portions.
- Request refunds promptly after denial or issue; timing your demand early increases chances.
- Cancel automatic subscription renewal immediately to avoid unwanted charges.
- Keep all correspondence as evidence until your refund is confirmed.
- Use calm but firm language emphasizing your rights and dissatisfaction; avoid aggressive tones.
- If regular customer service stalls, consider filing complaints on third party platforms to escalate the issue.
- Repeated contact with customer service emphasizing dissatisfaction is key to escalation.
- Leverage community advice (e.g., forums, Reddit) for phrasing complaints and knowing escalation steps.
- Common refund reasons include: application not approved by Licensed Mental Health Professional, auto-renewal charges without authorization, services unsatisfactory, technical issues, ESA letter denied by landlords or airlines, letter not compliant with requirements, billing errors.
- Suggested script: polite, clear statement of billing issue, express dissatisfaction and request refund, request prompt assistance.
Why Do People Request Refunds from CertaPet
- Application not approved by the Licensed Mental Health Professional.
- Auto-renewal charges without authorization due to incorrect email warnings.
- Services deemed unsatisfactory by customers after purchase.
- Technical issues such as online form locking up multiple times during application.
- Refund requests related to changes in emotional support animal regulations and dissatisfaction with service response.
- Problems with billing prior to service and dissatisfaction with updated air travel ESA guidelines communication.
- Dissatisfaction due to ESA letters not accepted by housing complexes or airlines, often with refunds not issued.
- ESA letter provided did not meet airline weight restrictions, making letter useless for travel purposes.
- ESA letter did not meet legal requirements for acceptance by landlords.
- Double billing and billing errors for consultation and auto-renewal charges.
- Refunds issued mainly when services were not provided or technical errors occurred.
CertaPet Refund Script
Script
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Dear CertaPet Customer Service,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent transaction. I noticed an accidental charge that I believe requires your attention. Given my dissatisfaction with this unexpected charge, I kindly request a refund for the amount billed. I appreciate your prompt assistance with this matter and look forward to your response.
Thank you for your understanding.
CertaPet Refund Policy
CertaPet offers a Money-Back Guarantee for consultations. If your application is not approved by a Licensed Mental Health Professional, you will receive a refund minus a $40 consultation and administration fee.
The Easiest Way to Get a CertaPet Refund
If you’re frustrated trying to get a refund from CertaPet—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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