Overview
Classmates.com helps you reconnect with your old high school friends and classmates. You can find people who went to your school, plan class reunions, and look through yearbooks from over 60 years online. It's a simple and fun way to keep up with your high school community.
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The information is directly from the official Classmates.com website, which highlights these as their main services and features offered to consumers.
How to Get a Classmates Refund: Step by Step
If you purchased through Apple:
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID associated with the Classmates.com subscription.
- Click or tap "I'd like to," then select "Request a refund."
- Choose the reason for your refund request carefully, for example, mention if the subscription renewed without notice or the account was unused.
- Select the Classmates.com subscription purchase.
- Submit the refund request and wait 24 to 48 hours for Apple's response.
- Optionally, cancel the subscription from your device to prevent future charges by opening Settings > tap your Apple ID > Subscriptions > find Classmates > Cancel Subscription.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device or visit play.google.com/store/account on a browser.
- Sign in with the Google account used to purchase the Classmates.com subscription.
- Tap the menu icon (three horizontal lines) and select "Payments & subscriptions."
- Choose "Budget & history" then find the Classmates.com purchase.
- Tap "Request a refund" or "Report a problem."
- Follow the prompts to select a reason; emphasize if the subscription charged unexpectedly or was not used.
- Submit the refund request and wait for Google’s confirmation email.
If you purchased directly through Classmates.com (credit card or other direct payment):
- Log in to your Classmates.com account.
- Go to "My Classmates" > "Account and Billing."
- Turn off automatic renewal to prevent further charges.
- Contact Classmates Member Care by email or through their support page; specifically request a refund for the charge and mention if the renewal occurred without notice or the account was unused.
- Request a confirmation email of the refund request.
- Wait for their response, understanding that the company’s stated policy is no refunds but persistence and clear messaging may help.
Email
The email is not available.
Tips and Tricks for Getting a Classmates Refund
- Contact customer service immediately and request a refund firmly but politely.
- Mention the charge as unauthorized, especially if the billing came unexpectedly or after cancellation.
- Dispute charges quickly through your bank or credit card company if Classmates.com refuses a refund.
- Escalate politely by asking to speak to a supervisor if the first representative refuses your request.
- Document every interaction, including dates, names of agents, and what was said.
- Use firm and clear language, stating you expect a refund and will dispute the charge otherwise.
- Cancel the membership immediately after payment to prevent further charges.
- Freeze or block future charges through your bank or credit card.
- Follow up persistently and remain patient, as refunds can take multiple attempts and time.
- Check timing carefully—some users report better success disputing charges right after they appear.
Why Do People Request Refunds from Classmates
- Unauthorized or double billing - Customers report charges they did not approve or duplicate charges.
- Automatic renewal issues - Memberships are renewed automatically without explicit consent leading to unexpected charges.
- Disappointment with membership benefits - Users may feel the service does not meet their expectations or advertised features.
- Difficulty canceling membership - Complicated or unclear cancellation processes cause users to seek refunds.
- Non-refundable policy frustration - Customers argue against the strict no refund policy especially for automatic renewals.
- Yearbook purchase problems - Requests for refunds occur if the yearbook is damaged or defective, although sales are generally final.
- Financial reasons - Users may request refunds due to changes in personal financial situations and inability to continue membership payments.
Classmates Refund Script
Script
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Hello,\
\I am writing to request a refund for an accidental charge on my account. I did not intend to incur this fee and would appreciate your assistance in resolving this billing issue. Please let me know if you need any additional information from my side to process the refund. Thank you for your understanding and prompt attention to this matter.\
\Best regards,
Classmates Refund Policy
Classmates.com has a strict no-refund policy for all charges related to paid memberships, including initial purchases and automatic renewals. This policy is stated during the payment process and on purchase receipts, and all sales for yearbook reprints are final, with no returns or exchanges accepted, although members can report any damaged or defective yearbooks for assistance.
The Easiest Way to Get a Classmates Refund
If you’re frustrated trying to get a refund from Classmates—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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