Overview
Cleo is an AI-powered financial assistant that helps you get a better handle on your money in a simple and friendly way. It helps you save more, budget better, and build your credit. Cleo gives you personalized tips and advice based on your financial habits, tracks your spending, helps reduce costs (like subscriptions), and even helps you plan for big things like retirement. It's like having a smart money coach in your pocket that answers your questions and guides you toward a healthier financial future without any complicated business jargon.
Difficulty
12345678910
Easy Medium Very Hard
The information directly from Cleo's official website clearly outlines their main services targeted at consumers, emphasizing user-friendly financial guidance and personalized AI-powered help.
How to Get a Cleo Refund: Step by Step
If you purchased through Cleo directly on meetcleo.com:
- Cancel your Cleo Plus subscription within 1 month of signing up, making sure you have not requested a cash advance.
- Contact Cleo customer support or use the account's refund request option to request a refund for the subscription payment.
- Your refund will be processed to the card used to sign up within 4 business days.
- Wait until your refund is processed before deleting your account, as your account information is required to finalize the refund.
If you purchased through Apple:
- Open a browser and sign in to reportaproblem.apple.com using the Apple ID used to purchase the subscription.
- Tap or click "I'd like to," then choose "Request a refund."
- Choose the reason for your refund request, such as "subscription renewed without notice" or "account was unused."
- Select the Cleo subscription purchase from the list and submit the refund request.
- Wait 24 to 48 hours for a response on your refund request status.
- If the refund is approved, funds will be returned to your payment method, though this can take additional time.
If you purchased through Google Play:
- Open a browser and go to the Google Play refund request page by signing in at or directly on the Google Play Store app.
- Navigate to your Order History and find the Cleo subscription purchase.
- Select "Request a refund" or "Report a problem."
- Choose the reason for your refund request, such as "subscription renewed without notice" or "account was unused," to increase the chances of success.
- Submit your refund request and wait for Google's response, which can take a few days.
Tips and Tricks for Getting a Cleo Refund
- Be persistent and escalate quickly: If initial support does not respond, escalate to higher support levels or use public platforms like social media or Better Business Bureau to gain attention.
- Use clear, firm language: Clearly state that you want a refund due to dissatisfaction or unmet service expectations. Avoid aggressive language but be assertive.
- Document everything: Keep records of all communication with dates, times, and names of representatives spoken to.
- Request a chargeback through your bank or credit card: Multiple users report success by contacting their bank to dispute charges when the company is unresponsive.
- Timing matters: Initiate refund requests soon after the charge to increase chances of success.
- Leverage public reviews and complaints: Post your complaint on Trustpilot, BBB, and Reddit to pressure the company towards resolution.
- Phone calls over email: Calling support lines tends to be more effective than just emailing.
- Mention consumer protection laws: Referencing rights under consumer protection can sometimes prompt faster action.
- Use social media tags and forums: Publicly reach out on Twitter, Reddit, or related forums tagging Cleo to highlight your issue.
Why Do People Request Refunds from Cleo
- Unwanted subscription charges for Cleo Plus after signing up.
- Refund requests within 1 month of signing up for Cleo Plus without requesting a cash advance.
- Charges for Express Payout fees ranging from $3.99 to $9.99 for faster cash advances.
- Automatic repayment deductions on cash advances, sometimes leading to partial repayments due to insufficient funds.
- Unauthorized or unexplained charges reported by users who canceled their subscription months ago.
- Difficulty withdrawing funds from Cleo wallet, with withdrawals pending or not completing.
- Poor customer support leading to frustration and unresolved refund or withdrawal issues.
- Bank account disconnection issues affecting ability to use the app properly.
- Concerns about money being inaccessible or effectively stolen due to app instability and withdrawal problems.
Cleo Refund Script
Script
Copy
Hello Cleo Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I recently encountered. I noticed an accidental charge on my account that I did not authorize. I value the services provided by Cleo, but this oversight has left me dissatisfied.
I kindly request a refund for this charge at your earliest convenience. I appreciate your understanding and assistance in resolving this matter.
Thank you for your prompt attention to this issue.
Best regards,
Cleo Refund Policy
Cleo's refund policy states that if you cancel your Cleo Plus subscription within one month of signing up and have not requested a cash advance, you will be refunded your subscription payment. The refund is processed back to the card used for payment within four business days.
The Easiest Way to Get a Cleo Refund
If you’re frustrated trying to get a refund from Cleo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
