Overview
ClickBank is an online platform that helps people sell products and make money by promoting products from others. It's like a big marketplace where product creators and marketers connect. For sellers, ClickBank provides tools to easily sell their products and get help promoting them through affiliates (people who advertise products for a commission). For people who want to earn money by promoting products, ClickBank offers a marketplace full of products to choose from and helpful resources to get started. Overall, ClickBank makes it easier for both sellers and promoters to do business online without needing to worry about technical stuff like payments and tracking sales.
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The information was gathered directly from ClickBank's official website under the about section, which clearly explains the main services they offer for both product sellers and affiliate marketers in simple terms appropriate for consumers.
How to Get a ClickBank Refund: Step by Step
If you purchased through ClickBank.com directly:
- Go to clickbank.com.
- Use the Order Lookup fields to enter your order information: order number, or zip code and/or last four digits of the credit/debit card used for purchase.
- Click the "Look Up My Order" button.
- Select the specific order you want a refund for and click the "Request A Refund" button.
- In the refund request form, select the "Request a Refund" radial button under the Ticket Type header.
- Select a reason for your refund from the Support Topic dropdown menu or select "Other" and provide a detailed explanation.
- Click the "Send" button to submit your refund request.
- If you are outside the 60-day refund window, use the seller contact information provided in the Seller Information section to request a refund directly from the seller.
- For purchases made using PayPal, you can request a refund either through ClickBank's site or directly through PayPal.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to "Activity" and find the payment made to ClickBank.
- Click on the transaction and select "Report a problem".
- Choose the transaction issue related to unauthorized or unwanted charge.
- Submit a dispute stating the subscription was charged without your consent or renewed without notice.
- Emphasize that the account or subscription was unused or you were unaware of the recurring charge to strengthen your request.
Tips and Tricks for Getting a ClickBank Refund
- Use polite and clear language when requesting a refund to avoid appearing confrontational.
- Request a refund as soon as possible, ideally within the first few days after purchase to increase chances of success.
- Keep records of all correspondence and transaction details to support your case if escalation is needed.
- If initial refund requests are denied, escalate politely by contacting ClickBank support directly through their ticket system.
- Mention the intent to file a chargeback with your credit card company as a last resort, but only if you are prepared to follow through.
- Be aware of the 60-day refund window typical for ClickBank; refunds after this period are difficult without a chargeback.
- Use community advice from forums and Reddit to see examples of wording and approaches that have worked for others.
- Avoid aggressive or threatening language, as it can cause your request to be denied immediately.
- Follow up persistently but respectfully to keep your refund request active and show seriousness.
- In tricky cases, try to frame your reason for refund around product dissatisfaction or unmet expectations rather than outright fraud claims.
Why Do People Request Refunds from ClickBank
- Not satisfied with product / Was not as expected
- Didn’t realize this was a recurring purchase
- Couldn’t get product to work
- Did not realize this was a digital product
- Does not recognize the charge
- Non-delivery of product
- Seller didn’t respond to customer
- Seller changed ticket to tech support
- Could not download the product
- Misrepresentation and/or over-promotion
ClickBank Refund Script
Script
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Dear ClickBank Support,
I hope this message finds you well. I am writing to request a refund for a recent transaction that appears to be an accidental charge on my account. Unfortunately, I am not satisfied with the product and did not intend to make this purchase.
I kindly ask for your assistance in processing a refund at your earliest convenience. Thank you for your understanding and support.
Best regards,
ClickBank Refund Policy
ClickBank's refund policy allows customers to return or replace any product within 60 days of purchase. For recurring billing products, additional returns can be made within this period, while cancellations can be done at any time, stopping future payments but not generating returns for previous payments. Approved refunds will be credited back to the original payment method used for the purchase.
The Easiest Way to Get a ClickBank Refund
If you’re frustrated trying to get a refund from ClickBank—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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