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Overview
Difficulty
How to Get a CLO Refund: Step by Step
How to Contact CLO
Tips and Tricks for Getting a CLO Refund
Why Do People Request Refunds from CLO
CLO Refund Script
CLO Refund Policy
The Easiest Way to Get a CLO Refund

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How to Get a CLO Refund

The Ultimate Guide to Getting a CLO Refund (clo3d.com)

Angelique. P

Published

June 24, 2025

Updated

July 1, 2025

Overview

CLO is a 3D fashion design software that lets you create and see realistic virtual clothes on your computer. It helps you imagine and change your clothing designs easily, showing you how the fabric moves and fits, all in real-time. It's a simple tool that makes designing faster and more fun because you can do everything from home without making physical samples. Also, it helps reduce waste by cutting down on the need for many physical prototypes. Basically, it's a cool way to design clothes digitally before making them in real life.

Difficulty

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Easy Medium Very Hard

The information from clo3d.com clearly describes the main services of CLO as realistic 3D fashion design with real-time fabric simulation, easy-to-use design tools, faster design processes, and sustainability benefits by reducing physical samples and waste. The explanation is simplified for a consumer audience as requested.

How to Get a CLO Refund: Step by Step

If you purchased through Credit or Debit Card (Visa, Mastercard, American Express, JCB, Discover, Diners, China UnionPay):

Sign in to your CLO3D account at clo3d.com.
Navigate to your Subscription page.
Click the "Cancel Subscription" button to cancel your subscription. This step is required to proceed with refund requests.
Complete the cancellation survey and confirm the cancellation.
Check your subscription expiration date in the Billing section.
Within 24 hours of your first billing charge after any free trial, you can request a refund by submitting a request on the CLO Help Center:
- Go to the Submit a request page.
- Choose the issue category related to "Purchase".
- Provide details emphasizing that you are requesting a refund because the charge was recent (within 24 hours), or that you did not use the subscription or services.
- Mention that the subscription auto-renewed without prior notice, if applicable, to improve chances of refund approval.
Wait for CLO support to process your refund request after review.

If you purchased through Apple Pay or Google Pay:

Open the wallet or payment app where your Apple Pay or Google Pay is managed on your device.
Locate the CLO3D subscription charge.
Since refunds are handled through CLO3D directly, start by canceling your subscription via your CLO3D account as above.
Then, submit a refund request on the CLO Help Center via Submit a request.
Use phrasing such as "The subscription renewed without notification" or "I did not use the subscription during this billing period" to support your case.

How to Contact CLO

Phone

(412) 456-6666

The email is not available.

Site

https://clo3d.com/en/support/contactus

Get help with your refund

"This app saved me $127 in minutes"

Tips and Tricks for Getting a CLO Refund

Be polite and empathetic: Start your refund request with a respectful tone, explaining your situation clearly and expressing understanding.
Use detailed descriptions: Clearly describe the issue you faced with the software or the reason for the refund request, providing specific examples if possible.
Request within the first 24 hours: Take advantage of the 24-hour refund window after the first billing, as some users reported this as a successful timeframe to get refunds.
Escalate gradually: If the first support response is negative, politely ask to escalate the issue to a supervisor or higher-level support.
Follow the ticket system: Submit refund requests formally through the official support contact form or ticket system rather than community forums.
Mention financial hardship when applicable: Some users had success mentioning genuine financial difficulties respectfully to strengthen their refund case.
Be persistent but courteous: Follow up if you don’t get a response within a reasonable time, but maintain professionalism and politeness.
Document your communication: Keep screenshots or copies of your correspondence for reference in case of disputes or escalations.
Avoid aggressive or demanding language: Negative language can reduce the chance of success; aim for a cooperative approach instead.
Time your requests carefully: Try to submit requests during regular business hours when support might be more responsive.

Why Do People Request Refunds from CLO

Limited pattern making capabilities compared to traditional pattern drafting software.
Non-traditional pattern drafting methods that differ significantly from classic tools, causing user frustration.
Limited dart functionality: darts only form at a 90-degree angle, no adjustable angles or different leg lengths.
Avatar measurement inaccuracies: default avatars sometimes don't reflect standard measurements.
Bugs with armhole lines: armhole lines may be distorted, zig-zagged, or improperly closed.
Importing 3D scans causes avatar distortions, especially in armholes.
Grading limitations: automatic grading only works with default avatars; manual grading is cumbersome and less functional.
Export issues: PDF patterns require additional software like Adobe Illustrator to be usable; export can distort elements like notches and seam allowances.
Software not producing ready-to-use files for consumers without extra editing.
Subscription and billing issues: automatic billing and no refunds after subscription period starts.

CLO Refund Script

Script

Copy

Dear CLO Support,

I hope this message finds you well. I am writing to address a billing issue that I encountered. I noticed an accidental charge on my account that I did not intend to authorize.

I would greatly appreciate your assistance in processing a refund for this charge at your earliest convenience. Thank you for understanding, and I look forward to your prompt response.

Best regards,

CLO Refund Policy

CLO3D does not offer refunds according to their Terms of Service. Upon cancellation of a subscription, users are not entitled to refunds for any remaining duration of the subscription term. Users can cancel their subscriptions at any time, with the cancellation taking effect at the end of the current term, and a confirmation email will be sent after cancellation.

The Easiest Way to Get a CLO Refund

If you’re frustrated trying to get a refund from CLO—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.