Overview
Cloaked is a service that helps protect your personal information online in a simple and effective way. They find and remove your data from places where it might be sold or exposed. They watch your accounts to let you know if any info is leaked. Besides that, they create unique email addresses, phone numbers, and usernames for each online account you have, so you never have to share your real info again. They also offer identity theft insurance to help if your identity is ever stolen. Basically, Cloaked is like a personal shield and helper for your online privacy to keep your info safe without you needing to be a tech expert.
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The information is directly pulled from Cloaked's official website, which clearly states their main services in a straightforward way that matches the tone requested for the description.
How to Get a cloaked Refund: Step by Step
If you purchased through Cloaked Desktop Dashboard via Stripe:
- Log in to your Cloaked Desktop dashboard at https://your.cloaked.app/
- Select the user icon at the top right, then click on Settings from the dropdown menu.
- Click on Subscription or go directly to https://your.cloaked.app/settings/subscription.
- Click Manage Subscription to open the Stripe Portal Login page.
- Enter your Cloaked Support Email Address ending in @cloak.id and click Send to receive a one-time login link in your Cloaked Inbox.
- Open the email and click the login link to access the Stripe Portal where you can view your subscription plan and payment methods.
- There is no direct refund option in the Stripe portal, so to request a refund:
- Contact Cloaked Support via the chat on the Cloaked Dashboard bottom right or email contact@cloakedt.com.
- Mention that the subscription renewed without notice or that you did not use the subscription service during this period to improve the chances of refund approval.
- If you have canceled the subscription, be sure to mention this to reinforce your refund request.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap your Cloaked subscription from the list.
- Tap Report a Problem or go to https://reportaproblem.apple.com/.
- Sign in with your Apple ID.
- Locate the Cloaked subscription in your purchase history and choose Request a Refund.
- When submitting the refund request, mention that the subscription renewed without prior notice or that you did not use the service during the subscription period for a better chance of success.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap your profile icon at the top right.
- Select Payments & subscriptions, then Subscriptions.
- Find the Cloaked subscription and tap it.
- Tap Refund or Report a problem.
- Follow the on-screen instructions to request a refund.
- When reporting the problem, state that the subscription renewed without your consent or that you did not use the subscription to increase refund success.
If you purchased through PayPal:
- Log in to your PayPal account at https://www.paypal.com/
- Go to the Activity section and find the Cloaked payment transaction.
- Click on the transaction and select Report a problem.
- Choose Request a refund and submit your reason.
- In your refund request, mention that the subscription renewed without your knowledge or that you did not use the service during the billing period.
Tips and Tricks for Getting a cloaked Refund
- Start with polite but firm language in your initial request, emphasizing your dissatisfaction and desire for a resolution.
- Document every interaction including time, date, and names of representatives for escalation leverage.
- Use social proof and community mentions by referencing similar complaints found on forums to strengthen your case.
- Escalate strategically by asking politely to speak with a supervisor or higher-level support if initial contact is unhelpful.
- Timing matters: send refund requests early in the week and early in the day when customer service may be less busy.
- Follow up consistently, showing persistence while maintaining a calm and respectful tone.
- Threaten a chargeback through your payment provider if the company continues to deny a legitimate refund, but only as a last resort.
- Leverage reviews and public forums: mention that you will share your experience on platforms like Reddit and Trustpilot if your issue is not addressed.
- Use specific refund terminology: such as "unauthorized charge," "double billing," or "service not received" to clearly state the reason for refund.
- If possible, try multiple communication channels including email, live chat, and social media to increase visibility and response chances.
Why Do People Request Refunds from cloaked
- Unexpected charges such as being charged for a yearly subscription instead of the expected monthly fee.
- Difficulty obtaining refunds even after canceling the service shortly after purchase.
- Concerns about privacy, including fears that the company may sell personal information.
- Perceived ineffectiveness of the service, such as continued scam calls and spam despite using the service.
- Double billing issues where users are charged multiple times for the service.
- Access and login problems immediately after purchase, leading to refund requests.
- Poor customer service experience, including no direct phone support and only automated responses.
- App failure to conform to warranties where the app does not perform as promised.
- Use of the service against terms such as fraudulent use or spam activity can lead to no refund eligibility.
cloaked Refund Script
Script
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Hello,
I hope this message finds you well. I am writing to address an unexpected billing issue I encountered with my recent charge from Cloaked. Unfortunately, I was billed for a service I did not intend to purchase.
Given this situation, I kindly request a refund for the charge. I appreciate your understanding and assistance in resolving this matter promptly.
Thank you for your attention to this request.
Best regards,
cloaked Refund Policy
Cloaked's refund policy states that all charges are final and non-refundable, unless otherwise determined by the company. Users in the European Economic Area may have a right to cancel subscriptions within 14 days, but activating the service waives this right. Additionally, accounts engaged in fraudulent activities or excessive use are not eligible for refunds.
The Easiest Way to Get a cloaked Refund
If you’re frustrated trying to get a refund from cloaked—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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