Overview
Colossyan is a company that helps people make videos easily using AI technology. You can create videos with realistic digital actors, called avatars, who can speak in over 30 languages. It's super quick—you can make a video in less than 5 minutes. You can even make a free avatar of yourself from a short video clip. Colossyan is great for all kinds of videos like training sessions, product demos, company updates, and more. You just type in your script, pick an avatar, and the system does the rest. It's designed to be simple to use, even if you're not a video expert, and it can save a lot of time and money compared to traditional video making. Basically, if you want to create professional-looking videos without all the hassle, Colossyan makes it really easy and fast.
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The information is directly from the official Colossyan website, explaining their AI video creation services in simple terms, including key features like AI avatars, multiple languages, ease of use, and various video use cases suitable for consumers.
How to Get a colossyan Refund: Step by Step
If you purchased through Colossyan.com (Stripe):
- Visit the Colossyan.com website and log into your account.
- Locate the chat support option or prepare to send an email.
- Send an email to support@colossyan.com or start a chat through the website support feature.
- In your message, clearly request a refund for your subscription, specifying the purchase date and reason related to the service usage or renewal without notice.
- Mention if you are eligible under the refund conditions (within 14 days of purchase and less than 10 minutes of video generated) to strengthen your case.
- Wait for the support team to respond and process your refund to the original payment method (typically Stripe).
- Note: Your account may be suspended immediately upon refund issuance.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top to open Apple ID settings.
- Select Subscriptions from the list.
- Find and tap on the Colossyan subscription.
- Tap Report a Problem or the closest option to report billing issues.
- Choose to request a refund and explain that the subscription renewed without notice or that the account was unused.
- Submit the request and wait for Apple to process it. They handle refunds and billing disputes directly.
If you purchased through Google Play Store:
- Open the Google Play Store app.
- Tap the profile icon in the upper right corner.
- Tap Payments & Subscriptions.
- Select Subscriptions and find the Colossyan subscription.
- Tap Refund or Report a Problem.
- Choose a reason emphasizing that the subscription renewed without notice or the account was unused to increase the chance of approval.
- Submit and wait for Google Play to handle the refund request.
Email
The email is not available.
Tips and Tricks for Getting a colossyan Refund
- Be persistent and patient: Users report that repeated follow-ups can increase chances of a response.
- Use clear, polite, but firm language: Express dissatisfaction clearly without aggressive tones to maintain professionalism.
- Document everything: Keep records of all communications, receipts, and timestamps to reference when needed.
- Escalate gradually: Start with customer service, then escalate to supervisors or managers if initial contacts are unhelpful.
- Time your request early: Submit refund requests as soon as possible, ideally within any stated refund window.
- Leverage social proof: Mention that you’ve seen others having similar issues and getting refunds, to encourage resolution.
- Request alternate compensations: If direct refunds are refused, ask for credits or alternative solutions that can still offer value.
- Use the right platforms: Some users found success by posting on Reddit or public forums to gain company attention.
- Explain your dissatisfaction concretely: Point out specific product faults or unmet promises rather than vague complaints.
- Be aware of timing around sales or promotions: Avoid refund requests immediately after promotional periods to lessen denial risk.
- Try informal channels: Direct messages on social media sometimes get faster replies than official support emails.
Why Do People Request Refunds from colossyan
- Refund claim sent after 14 days from purchase, beyond the refund eligibility period.
- More than 10 minutes of customer created videos generated, which disqualifies full refund.
- Subscription to an Enterprise Plan, which is not eligible for refunds under policy.
- Withdrawal by EU or UK consumers within 14 days allowing refund by law without reason, but may lead to pro-rated refunds if video creation exceeds 10 minutes.
colossyan Refund Script
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Dear Colossyan Support Team,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent payment. It appears I was charged for a service that I did not intend to purchase, and I am quite dissatisfied with this oversight.
I kindly request a refund for this accidental charge. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your understanding!
Best regards,
colossyan Refund Policy
Colossyan offers a refund policy that allows customers to request a full refund within 14 days of purchase if they have generated less than 10 minutes of customer-created videos and are not subscribed to an Enterprise Plan. Refunds for claims made after 14 days may be partial, and customers from the EU or UK can withdraw and request a refund without reason within the same initial 14-day period.
The Easiest Way to Get a colossyan Refund
If you’re frustrated trying to get a refund from colossyan—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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