Overview
Crave is a Canadian streaming service that lets you watch a ton of great TV shows, movies, and exclusive originals all in one place. It includes popular content from HBO, STARZ, and Showtime, plus Crave’s own unique series and films. You can watch the latest episodes, binge entire seasons, or enjoy movies anytime you want. Crave also gives you access to live TV options if you want to catch shows as they air. It’s perfect for anyone who loves entertainment and wants a simple way to stream from their devices—all with lots of popular and exclusive content.
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The description is based on multiple official sources from Crave's website and their subscription pages, explaining the main features and content available to consumers such as streaming HBO, STARZ, Showtime content, and Crave originals, plus live TV streaming.
How to Get a Crave Refund: Step by Step
If you purchased through crave.ca (Direct Subscription):
- Sign in to your account at crave.ca.
- Navigate to the subscription or billing section within your account dashboard.
- Locate the option to contact customer support or billing support.
- Submit a refund request detailing the specific charge for which you want a refund.
- Include details such as the date of the charge and the reason, emphasizing the subscription renewed without prior notice or the account was unused during the billing period to strengthen your case.
- Wait for a response from Crave customer support regarding your refund request.
If you purchased through Apple (App Store/Apple Pay):
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID used to purchase the Crave subscription.
- Click on "I'd like to," then select "Request a refund."
- Choose the reason for the refund request, for example, "Subscription renewed without notice" or "Account was unused during the billing period."
- Select the Crave subscription charge from the list and submit the refund request.
- Optionally, cancel the Crave subscription to prevent future charges.
- Wait 24 to 48 hours to receive an update on your refund request status.
- Check the status of your refund request on the same website.
- If the charge is not visible, verify if another Apple ID was used for the purchase or contact Apple Support.
If you purchased through Roku:
- Sign in to your Roku account at roku.com.
- Go to Manage Subscriptions in the account settings.
- Select the Crave subscription from your list of subscriptions.
- Since Roku subscriptions are generally non-refundable, contact Roku customer support directly by phone or chat.
- Explain that the subscription renewed without notice or was unused during the billing period to increase your chances of a refund.
- Follow any instructions provided by Roku support to complete your refund request.
Email
The email is not available.
Tips and Tricks for Getting a Crave Refund
- Cancel immediately after renewal charge to show prompt action.
- Request escalation
- Initiate a chargeback with your credit card company after failed refund attempts; this has been effective for some users.
- Be firm but polite in communication, emphasizing unfair charges or lack of warning.
- Highlight discrepancies such as renewal fees charged at higher rates without prior notice.
- Use timing to your advantage, for example, submit refund requests or chargebacks soon after charges post.
- Follow up persistently and document all interactions.
- Avoid relying on the stated no-refund policy during discussions; instead, focus on customer service experience and fairness.
- Leverage your payment processor; sometimes companies comply due to pressure from payment processors fearing penalties.
- Prepare for potential delays and continued negotiation; refunds might take days to be processed after escalation.
Why Do People Request Refunds from Crave
- Ads freezing or service getting stuck mid-episode, causing frustration and interruptions in viewing.
- Poor streaming experiences or technical issues such as glitches and skipping episodes.
- Access issues including being locked out of accounts, sometimes while traveling overseas, yet still being charged.
- False advertising and misleading subscription requirements (e.g., needing an additional subscription like Starz without clear disclosure).
- Service being overpriced for limited and outdated content.
- Strict no refund policy even when the service is unsatisfactory or not as advertised.
- App falsely indicating usage on other devices or parental controls being active, impacting usability.
- Poor customer service, including refusal to take responsibility or offer compensation.
Crave Refund Script
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Hello Crave Support,
I hope this message finds you well. I am writing to address an issue with my recent billing statement where I noticed an accidental charge. I did not intend to incur this expense and would like to request a refund for this amount.
I appreciate your prompt attention to this matter and hope for a quick resolution. Thank you for your understanding.
Best regards,
Crave Refund Policy
Crave's refund policy states that all subscription fees are non-refundable. If you cancel your subscription, it will not take effect until the next billing cycle, meaning no refunds or credits are provided for any partial subscription periods or for unused content.
The Easiest Way to Get a Crave Refund
If you’re frustrated trying to get a refund from Crave—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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