Overview
Cryptohopper is a platform that offers an easy way to trade cryptocurrencies automatically. It helps you trade 24/7 using trading bots, so you don't need to watch the market all the time or make emotional decisions. You can manage all your exchange accounts in one place with their Trading Terminal. If you want, you can copy strategies from experienced traders or subscribe to trading signals. They also offer smart tools like trailing orders, dollar cost averaging, and AI-powered bots to make trades for you. You can create and test your own strategies without risking real money using their paper trading feature. There's a marketplace where you can find ready-made bots and strategies, and you can even join tournaments to compete with others. Overall, it's like having a helpful assistant for your crypto trading that works around the clock and offers tools whether you're a beginner or more advanced.
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The information was sourced directly from Cryptohopper's official website, which details their services in a straightforward manner suitable for consumers. The description simplifies technical features into understandable benefits, making it easy to explain to a friend.
How to Get a cryptohopper Refund: Step by Step
If you purchased through Credit Card:
- Ensure your refund request is within 14 days of the purchase date.
- Prepare the following information:
- Username
- Transaction ID (e.g., 97645836-87264387)
- Email address associated with your credit card account
- Payment amount
- Subscription type or service purchased
- Payment date
- Contact Cryptohopper support via their contact form or email: support@cryptohopper.com.
- Include the prepared information in your message and specifically request a refund, emphasizing the 14-day window.
If you purchased through PayPal:
- Ensure your refund request is within 14 days of the purchase date.
- Gather the following data:
- Username
- Transaction ID (e.g., YGDKJG7686JHGS7)
- Email address associated with your PayPal account
- Payment amount
- Subscription type
- Payment date
- Contact Cryptohopper support via their contact form or email: support@cryptohopper.com.
- Clearly state that the refund request is within the 14-day refund policy period.
If you purchased through Google Play:
- Request a refund directly through Google Play within 14 days of purchase.
- Open the Google Play Store app.
- Tap your profile icon at the top right.
- Select Payments & subscriptions > Subscriptions.
- Locate your Cryptohopper subscription.
- Tap Report a problem and follow the instructions to request a refund.
- When messaging, emphasize that the subscription renewed without notice or that the account was unused.
If you purchased through Apple Pay:
- Request a refund directly through Apple Pay within 14 days of purchase.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID (your name) at the top.
- Select Subscriptions.
- Find your Cryptohopper subscription and tap it.
- Tap Report a Problem to be taken to Apple's refund page.
- Follow the instructions to request a refund.
- When messaging Apple, mention that the subscription renewed without notice or the account was unused to increase success.
If you purchased through BitPay:
- Ensure your refund request is within 14 days of the purchase date.
- Collect the following details:
- Username
- Transaction ID (example format: lkjhdJ0874GHFS843gfdaj7364GJS7Gjd923gdy)
- Payment amount and currency
- Subscription type
- Payment date
- Contact Cryptohopper support via their contact form or email: support@cryptohopper.com with these details.
If you purchased through Sofort Banking:
- Ensure your refund request is within 14 days of the purchase date.
- Prepare these details:
- Username
- IBAN (e.g., NL73INGB9837498762)
- Email address associated with your Sofort Banking account
- Payment amount
- Subscription type
- Payment date
- Contact Cryptohopper support via their contact form or email: support@cryptohopper.com.
If you purchased through Bank Transfer:
- Ensure your refund request is within 14 days of the purchase date.
- Get these details ready:
- Username
- Account number used to send payment
- Email address associated with the Bank Transfer account
- Payment amount
- Subscription type
- Payment date
- Contact Cryptohopper support via their contact form or email: support@cryptohopper.com.
Phone
The phone is not available.
Email
The email is not available.
Tips and Tricks for Getting a cryptohopper Refund
- Contact support promptly—reach out as soon as possible after purchase to increase chances.
- Use polite but firm language—avoid aggressive tones; explain clearly why you want a refund.
- Claim dissatisfaction with product performance or that the service did not meet expectations.
- Request escalation—if initial support refuses, ask to speak with a manager or escalate the issue.
- Document all communications—keep records of emails and chats to show your refund efforts.
- Time your request within 7-14 days after purchase as this is when users report better success.
- Mention accidental purchase or payment errors if it applies, as some users report success with this angle.
- Use social media or public forum posts to politely highlight your issue which sometimes speeds up resolution.
- Leverage payment dispute options (like PayPal chargeback) only after exhausting direct support channels.
- Stay persistent but respectful—multiple follow-ups can improve chances of refund.
Why Do People Request Refunds from cryptohopper
- Non-working or malfunctioning bots that fail to start or execute trades correctly.
- Unclear or complicated instructions on setting up trading bots or copybots, leading to user confusion and inability to use purchased features.
- High perceived fees and losses on investments, often blamed on the platform despite fees being from exchanges.
- Poor customer support including slow responses, unhelpful replies, and difficulty in getting assistance or refunds.
- Unsatisfactory or non-profitable strategies and templates purchased from the marketplace that do not deliver expected results or cause losses.
- Subscription services or templates becoming inactive or not functioning after purchase.
- Complex or buggy app interface causing frustration and inability to use features effectively.
- Dissatisfaction with refund policy limitations, especially regarding marketplace items and package deals that are non-refundable.
cryptohopper Refund Script
Script
Copy
Dear Cryptohopper Support,
I am writing to address a billing issue I encountered recently. It seems that I was accidentally charged for a service that I did not intend to purchase. I have always appreciated your platform, but this unexpected charge has left me dissatisfied.
I kindly request a refund for this transaction. I believe this matter can be resolved amicably, and I appreciate your prompt attention to this issue.
Thank you for your understanding.
Best regards,
cryptohopper Refund Policy
Cryptohopper has a 14-day refund policy for trading bot and Copy bot subscriptions, allowing users to request a refund within this period. However, certain items from the Marketplace and credits are non-refundable. To initiate a refund, customers need to submit their request within 14 days of purchase, and the process may vary based on the payment method used.
The Easiest Way to Get a cryptohopper Refund
If you’re frustrated trying to get a refund from cryptohopper—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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