Overview
Dashlane is a simple and secure tool that helps you manage your passwords and personal information. It stores all your passwords in one safe place and makes it easy to log into your accounts with features like autofill. It also helps protect you by monitoring the dark web to see if any of your information has been leaked. Dashlane can generate strong passwords for you, so you don't have to come up with them yourself. There are options for individual use as well as for families, making it easy to keep everyone’s information safe.
Difficulty
12345678910
Easy Medium Very Hard
The information was directly gathered from Dashlane's official website, which clearly explains their main services for consumers in an easy-to-understand way without business jargon.
How to Get a Dashlane Refund: Step by Step
If you purchased through Dashlane website with a credit card:
- Log in to the Dashlane web app.
- Go to My account menu and select Subscription.
- In the right panel of the Subscription page, click Cancel your subscription.
- On the next page, select Continue cancellation.
- After cancellation, look for the Request refund button on the same page.
- Click Request refund and then Confirm request.
- If you don’t see the refund option, open the Dashlane support chatbot by clicking the Chat with bot icon on any Help Center page and request help.
- Refunds are processed within 3-5 business days. Contact your bank if not seen after that time.
If you purchased through Dashlane website with PayPal:
- Find your PayPal invoice number in the PayPal receipt email or PayPal account.
- Go to any Dashlane Help Center page and click the Chat with bot icon to open the support chatbot.
- Provide the invoice number and explain your refund request briefly following the chatbot prompts.
If you purchased through Google Play:
- On your Android device, open the Google Play Store app.
- Tap your profile icon at the top right, then tap Payments & subscriptions.
- Tap Subscriptions and select your Dashlane subscription.
- Tap Cancel subscription to stop future payments.
- Go back to Payments & subscriptions menu and tap Budget & order history.
- Find the Dashlane purchase and tap it.
- Tap Refund and follow the prompts to request a refund.
- When messaging, emphasize if the subscription renewed automatically without your notice.
If you purchased through Apple App Store:
- On your iOS device, open the Settings app.
- Tap your Apple ID at the top, then tap Subscriptions.
- Select your Dashlane subscription.
- Tap Cancel Subscription if not already canceled.
- Open the Safari browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID and find the Dashlane purchase.
- Tap Report a Problem and select Request a Refund.
- In your message to Apple, mention if the subscription renewed without notice or if the account was unused.
Email
The email is not available.
Tips and Tricks for Getting a Dashlane Refund
- Request refund within 30 days of purchase as Dashlane enforces this policy strictly.
- Be persistent and polite in all communications; repeated polite follow-ups increase chances.
- Use multiple communication channels like email, support chatbot, and social media (Twitter) for faster response.
- Gradually escalate complaints if initial replies are automated or unhelpful.
- Document all communications, including purchase and renewal dates and refund requests for reference.
- Request pro-rated refunds if service functionality changed after renewal, even if outside the 30-day window.
- Contact your payment provider to dispute charges if Dashlane claims a refund was sent but you didn’t receive it.
- Avoid aggressive language; emphasize dissatisfaction with logical reasons.
- Contact Dashlane during business hours for live support; use social media any time for attention.
- If no refund button appears after cancellation, use Dashlane support chatbot citing your invoice number and refund request.
- For subscriptions via app stores (Google Play, Apple App Store), use the respective platform’s refund request process and emphasize if subscriptions renewed without notice or account was unused.
- Suggested polite message to Dashlane support: "Hello Dashlane Support, I hope this message finds you well. I am writing to request a refund for a recent charge to my account that I did not authorize. I believe this may have been an accidental billing issue as I was not expecting a charge at this time and have not used the service recently. I would appreciate your assistance in processing this refund at your earliest convenience. Thank you for your understanding. Best regards,".
Why Do People Request Refunds from Dashlane
- Request for a refund within 30 days of purchasing the Dashlane subscription
- Being charged twice due to billing problems or subscription changes
- Downgrading a subscription or changing payment methods leading to overlapping charges
- Purchasing overlapping subscriptions before the prior subscription expires
- Requesting refunds through the wrong platform (need to request through the original purchase platform like website, Google Play, or Apple App Store)
- Accidental or unwanted subscription leading to refund requests
- Technical or billing errors resolved through support chatbot and customer support
Dashlane Refund Script
Script
Copy
Hello Dashlane Support,
I hope this message finds you well. I am writing to request a refund for a recent charge to my account that I did not authorize. I believe this may have been an accidental billing issue as I was not expecting a charge at this time and have not used the service recently.
I would appreciate your assistance in processing this refund at your earliest convenience. Thank you for your understanding.
Best regards,
Dashlane Refund Policy
Dashlane offers a full refund if you cancel your subscription within 30 days of purchase. The refund process depends on your payment method, and you can expect your refund within 3 to 5 business days after processing.
The Easiest Way to Get a Dashlane Refund
If you’re frustrated trying to get a refund from Dashlane—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
