Overview
Dating.com is a global online dating site where people can meet and connect with singles from all over the world. Users can create profiles and enjoy features like chatting, sending messages, making calls, sharing photos, and giving virtual presents to get to know each other better. The site is designed to help you have a fun and safe dating experience, with anti-scam systems and the option to verify your profile for added security. New users can try the service for free, and the goal is to help people find real connections, whether that's friendship, love, or even marriage. It's all about expressing yourself, meeting new people, and discovering potential matches in a friendly and supportive community.
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The information was taken directly from the official Dating.com website, which explains their main services in simple terms. The description fits a casual, consumer-friendly explanation, highlighting key features like chatting, messaging, safety, and the free trial, all aimed at helping users find meaningful relationships.
How to Get a Dating Refund: Step by Step
If you purchased through Dating.com direct website:
- Log in to your Dating.com account.
- Click the menu button (≡) to access your account menu.
- Select "Settings" from the dropdown menu.
- In the account settings, find the "Manage Account" section and click the "Go here" link to proceed.
- Click the "Cancel Subscription" option and follow the on-screen prompts to cancel your subscription.
- Contact Live Support through the application or website, or send an email to support@Dating.com to request a refund.
- In your refund request, mention if the subscription renewed without notice or the account was unused to increase your chances of success.
- Wait for a response within 72 hours regarding your refund request status.
Phone
The phone is not available.
Tips and Tricks for Getting a Dating Refund
- Contact customer service immediately after the unwanted charge appears and request a refund within the first 14 days, emphasizing your right under distance selling laws.
- Use firm but polite language, clearly state "I want to cancel my subscription and receive a full refund," and mention you will escalate if denied.
- Threaten to file a chargeback
- Be persistent and escalate by contacting higher-level support or managers if initial customer service refuses.
- Record all communications
- Use timing to your advantage by requesting refunds soon after renewal charges before multiple billing cycles occur.
- Do not accept vague denials or long delays
- Consider filing disputes through your bank
- Highlight any misleading practices or unauthorized charges
- If paying via app stores, request refunds through app store support
Why Do People Request Refunds from Dating
- Reported inappropriate activities by correspondent member as per Anti-Scam policy.
- Correspondent member no longer interested or requested profile deletion (refunds subject to review).
- Poor quality service such as no video stream or interrupted video chat due to technical issues.
- Duplicate letters from correspondent member and/or poor-quality translation.
- Delivered contents did not match the goods or services ordered.
- Proven fraudulent use of credit card on the website.
- Erroneous purchases (with conditions on unused credits).
- Membership termination by Dating.com resulting in pro rata refund for unused fees.
- Other valid circumstances accepted upon claim validity.
- No refunds if membership terminated due to violation of terms or at user request.
- Unused credits expiration and policy on non-carry over of subscription credits.
Dating Refund Script
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Dear Dating.com Support,
I hope this message finds you well. I am writing to address a billing issue I encountered with my account. Recently, I noticed an unexpected charge that I believe was made in error. I did not authorize this transaction, and I am quite dissatisfied with this experience.
I kindly request a refund for this charge as it was not intended. I appreciate your prompt attention to this matter and look forward to resolving it quickly.
Thank you for your assistance.
Best regards,
Dating Refund Policy
Dating.com offers refunds under certain conditions related to credits and memberships. Members can request credit refunds for specific situations, such as reporting inappropriate behavior or service quality issues, while monetary refunds are granted for fraudulent transactions or erroneous purchases. Note that members are not entitled to refunds if their account is terminated for violations of terms or if credits expire after 90 days.
The Easiest Way to Get a Dating Refund
If you’re frustrated trying to get a refund from Dating—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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