Overview
Deliveroo is a service that helps you get food, groceries, flowers, gifts, and more delivered right to your door from local restaurants, takeaways, supermarkets, and shops. You can order either online or through their app, which is available on both the App Store and Google Play. Deliveries can arrive super fast, sometimes in as little as 30 minutes. You can track your order in real time and get alerts when your delivery is nearby. They also offer meal deals with discounts and gift cards, and even have a special service for workplace meals and catering.
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The description is based directly on the information from Deliveroo's official website, which clearly states the main services they offer in plain language suitable for consumers.
How to Get a Deliveroo Refund: Step by Step
If you purchased through Deliveroo.com:
- Go to the Deliveroo website or app and navigate to the 'Help' or 'Contact Us' section.
- Use the Order History or subscription management area to locate your Deliveroo Plus membership or subscription details.
- Contact Deliveroo Customer Care via the provided means, such as email (hello@deliveroo.fr) or phone (+1 866-372-1285 toll-free or other regional numbers).
- Inform them you want to request a refund for your Deliveroo Plus subscription within the first 14 days of your paid subscription period.
- Emphasize that the refund request is within the 14-day cooling-off period to increase refund chances.
- If you are past the 14-day period, refund requests are unlikely to be honored; however, you may still contact Customer Care for assistance.
If you purchased through Apple iOS (App Store):
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID used to purchase the Deliveroo Plus subscription.
- Click or tap “I'd like to,” then select “Request a refund.”
- Choose the reason for the refund, such as "Subscription renewed without notice" or "I did not use the subscription."
- Select the Deliveroo Plus subscription from your purchase list and submit the refund request.
- Wait 24 to 48 hours for the refund status update.
- If applicable, cancel the Deliveroo Plus subscription from Settings > Apple ID > Subscriptions to avoid future charges.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device or go to the Google Play website.
- Sign in with the Google account that purchased the Deliveroo Plus subscription.
- Go to "Account" > "Purchase history" or "Order history."
- Find the Deliveroo Plus subscription or purchase you want refunded.
- Click or tap on the item and select "Refund" or "Request a refund."
- Choose a reason such as "Subscription renewed without notice" or "The service was unused."
- Submit the refund request and wait for Google's decision, which usually takes a few hours to a couple of days.
- If approved, the refund is processed back to your original payment method.
Email
The email is not available.
Tips and Tricks for Getting a Deliveroo Refund
- Complain promptly after delivery issues—timely complaints have better success rates.
- Use clear, polite but firm language emphasizing the problem (e.g., missing items, wrong order, cold food) with factual details but avoid aggression.
- Provide evidence such as photos of incorrect or poor-quality food to support your claim.
- Utilize multiple contact methods: start with the app, then escalate via email (support@deliveroo.co.uk), and use social media channels like Twitter for public visibility if needed.
- Persistently escalate by requesting to speak to supervisors or higher-level customer service reps if initial responses are unsatisfactory.
- Avoid excessive refund requests as repeated claims may flag your account and lead to refusals; appear reasonable and only ask for justified refunds.
- Document every interaction and keep a record of your complaints and replies for escalation and chargeback attempts if necessary.
- Refrain from requiring immediate refunds on small issues; allowing some flexibility can aid goodwill credit issuance.
- Be aware that deliveries sometimes have issues beyond Deliveroo's control (e.g., restaurants, drivers), so emphasize clear communication rather than accusations.
- Timing of follow-ups matters: brief follow-ups every day or two rather than flooding with multiple messages at once maintains pressure without overwhelming support agents.
- Appeal publicly on social media if you face refusal after private attempts, often public complaints on Twitter get quicker attention.
Why Do People Request Refunds from Deliveroo
- Food damaged in transit
- Wrong order delivered
- Missing items
- Food quality below expectations
- Order was extremely late
- Food arrived cold
- Order never received
- Hygiene issues, such as foreign objects in the food
- Incorrectly made items
- Order or service not as promised
Deliveroo Refund Script
Script
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Hello,
I hope this message finds you well. I am writing to request a refund for my recent order due to a billing issue. Unfortunately, I noticed an accidental charge that I did not authorize, and I am quite dissatisfied with this experience.
Could you please assist me in processing this refund? Thank you for your prompt attention to this matter.
Best regards,
Deliveroo Refund Policy
Deliveroo's refund policy states that customers can claim a refund if their order is incorrect, which includes cases of missing items, cold food, excessive delays, or damaged orders. The responsibility for covering the refund may fall on either Deliveroo or the restaurant, depending on the circumstances of the issue.
The Easiest Way to Get a Deliveroo Refund
If you’re frustrated trying to get a refund from Deliveroo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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