Overview
Devsisters is a global game company that makes fun and exciting games for players around the world. They are best known for their popular Cookie Run series, which has over 200 million fans. They create games you can play on your phone, computer, consoles, and even in virtual reality. Besides games, they are also exploring animation and licensing to bring their fun stories to more places. Their goal is to make joyful and memorable experiences for players everywhere, focusing on fun and adventure in every game.
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The information comes directly from the official Devsisters website, which describes their main services, popular games, platforms supported, and company mission in an easy-to-understand way suitable for consumers.
How to Get a Devsisters Refund: Step by Step
If you purchased through Apple (iOS):
- Open the Settings app on your iOS device.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions to view your active subscriptions.
- Locate the Devsisters subscription you want a refund for.
- Open a browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID used for the purchase.
- Click I'd like to and select Request a refund.
- Choose the Devsisters subscription purchase and provide a reason for your refund request, such as "Subscription renewed without notice" or "Account was unused during the subscription period".
- Submit the request and wait 24 to 48 hours for a response.
- You can check refund status on the same website.
If you purchased through Google Play:
- Go to play.google.com and log in with your Google account used to purchase the subscription.
- Click your profile picture at the top right.
- Select Payments & subscriptions and then Budget & order history.
- Find the Devsisters subscription order you want a refund for and click Report a problem.
- Select the option that best describes your situation.
- Complete the form and clearly state that you would like a refund, emphasizing points like "Subscription renewed without notice" or "The account was unused during this billing period".
- Submit the form and wait 1 to 4 days for a refund decision.
If you purchased through Credit Card on devsisters.com or the official CookieRun Store:
- Locate your purchase order details and billing statement related to the Devsisters subscription.
- Contact Devsisters Customer Service at Tel: +82 02-2148-0750.
- Provide specific details including the order number, purchase time, and issue.
- Explain your refund request clearly and specifically.
- Wait for confirmation and refund processing; refunds may take 3-5 business days to be issued and may be delayed depending on your credit card issuer's billing cycle.
Tips and Tricks for Getting a Devsisters Refund
- Contact the payment provider directly (e.g., PayPal, Apple, Google Play) as they can often intervene faster than the company itself.
- Dispute the transaction with your credit card company if initial refund requests fail.
- Be polite but firm when contacting Devsisters support—avoid hostile language.
- Clearly state the issue (e.g., accidental purchase, double charge) with transaction details and screenshots.
- Mention unused purchases as refunds are more likely if items have not been consumed or used in-game.
- Escalate your case by requesting it to be passed to higher support tiers or supervisors if the first response is denied.
- Timing matters: request a refund as soon as possible after the purchase to improve chances.
- Use forums and Reddit results to find templates or phrases that previously worked.
- Keep communication concise and to the point and avoid long emotional explanations.
- If no response, try multiple channels: email support, use in-app support, and post questions on forums to get company attention.
Why Do People Request Refunds from Devsisters
- Did not receive purchased items immediately or within 24 hours.
- Purchase errors preventing buying items.
- Accidental use of purchased items leading to requests to revert usage.
- Refund requests due to closing the game during a purchase and uncertainty if purchase was completed or cancelled.
- Refunds requested if purchased items were not used yet.
- Requests related to unwanted or accidental purchases.
Devsisters Refund Script
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Hello Devsisters Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue that I recently encountered. I noticed an accidental charge on my account related to my recent transactions, and I was quite surprised as I did not intend to make this purchase.
I would greatly appreciate it if you could assist me in processing a refund for this charge. I have always enjoyed your games and support, and I trust that you will resolve this matter promptly.
Thank you for your understanding and assistance. Looking forward to your reply.
Best regards,
[Your Name]
Devsisters Refund Policy
Devsisters allows refunds for in-app purchases only if the purchased items have not been used. Users must contact Apple for refunds on iOS devices or Google for Android devices, as Devsisters does not have access to purchase records or billing information.
The Easiest Way to Get a Devsisters Refund
If you’re frustrated trying to get a refund from Devsisters—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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