How to Get a dot Refund

If you purchased through an airline directly:

1. Identify the reason you qualify for a refund:
   • Flight was canceled and you opt not to travel.
   • Significant schedule change or delay caused you to cancel.
   • You were involuntarily downgraded to a lower service class.
   • Optional paid services (like baggage fees, seat upgrades) were not provided.
   • Your baggage was declared lost by the airline.
   • You purchased a fully refundable ticket but did not use it.
2. Gather your ticket and payment information.
3. Send a written refund request to the airline stating:
   • The reason you meet refund criteria.
   • Details of your purchase (ticket number, date, and flight).
   • Mention any unpaid or lost optional services.
4. If purchased directly from the airline and within 24 hours of booking (and at least 7 days prior to departure), you are entitled to a full refund if you cancel.
5. Allow 7 business days for credit card refunds or up to 20 days for cash/check refunds.
6. If the airline refuses refund, file a complaint at https://secure.dot.gov/air-travel-complaint.

If you purchased through a travel agent or online booking site:

1. Contact the agent or booking site directly to request a refund, providing:
   • Reason for refund eligibility (e.g., cancellation, significant delay by airline).
   • Ticket details and payment information.
2. Note that travel agents must provide refunds only if Airlines cancel or acknowledge refund eligibility and they hold the funds.
3. If agent refuses refund, file a complaint with the Department of Transportation at https://secure.dot.gov/air-travel-complaint.