Overview
Fetch by The Dodo offers pet insurance for dogs and cats that covers accidents, illnesses, wellness care like routine and preventative treatments, and dental care. They make vet bills more affordable and less stressful by covering a wide range of services including hereditary conditions, exam fees, and even acupuncture. They have an easy-to-use app for submitting and tracking claims. They also offer extra perks and tools to help keep pets healthy and support animal welfare initiatives.
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The information is directly from their official About Us page on fetchpet.com which details their main services and coverage in simple terms suitable for consumers.
How to Get a Fetch by The Dodo Refund: Step by Step
If you purchased through Fetch by The Dodo (fetchpet.com):
- Open the fetchpet.com website or the Fetch app on your device and log in to your account.
- Start a chat session directly through the app or the website’s support chat feature.
- Locate the chat option, typically at the bottom right corner of the webpage or within the app's Help or Support section.
- Clearly state that you want a refund for your membership or subscription, emphasizing that you are requesting a refund, not just cancellation.
- Mention any relevant reasons that increase refund success, such as the subscription renewed without notice or the account was unused during the billing period.
- If you prefer, you can send an email to support@fetchpet.au with the same refund request details.
- If applicable, cancel your membership after making the refund request if instructed by support to do so.
- The support team will process any refund for remaining days of the current billing period if eligible.
Phone
The phone is not available.
Tips and Tricks for Getting a Fetch by The Dodo Refund
- Be persistent and polite: Start with clear, calm communication; aggression often leads to stonewalling.
- Document everything: Keep records of receipts, vet notes, and all communications with Fetch.
- Submit complete claims: Include invoices, medical records, and detailed explanations to avoid delays.
- Use precise language: Mention terms like “pre-existing condition” only if you can dispute them with evidence.
- Ask for escalation: Request to have your case reviewed by supervisors or higher management when initial responses are unsatisfactory.
- Leverage timing: Submit claims and follow up early in the week and earlier in the month to avoid backlogs.
- Escalate beyond customer service: Use third-party supports such as AARP (if applicable) to contact Fetch on your behalf and request an escalation.
- Mention dispute resolution: Indicate willingness to take steps with your bank or consumer protection agencies if refunds are not processed.
- Be wary of vague policy language: Request explicit explanations of sub-limits and coverage specifics in writing.
- Use social proof: Mention you are aware of other users’ successful strategies from forums to urge Fetch to take your claim seriously.
- Cancel policies promptly: When seeking refund of premiums, cancel as soon as a decision is made and confirm cancellation in writing for refund eligibility.
- Contact customer service multiple times: Sometimes persistence pays off as reviewers note delays and eventual approvals after multiple follow-ups.
Why Do People Request Refunds from Fetch by The Dodo
- Not fully utilizing the pet insurance policy
- Wanting to save money
- Dissatisfaction with the policy within the first 30 days
- Cancellation within the first 30 days without filing a claim for a full refund
- Requesting cancellation of wellness coverage within the first 30 days
- Needing to cancel entire injury, illness, and wellness coverage after 30 days or after filing a claim
Fetch by The Dodo Refund Script
Script
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Hello Fetch Team,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent subscription. Unfortunately, I noticed an accidental charge to my account that I did not intend to authorize. I would greatly appreciate it if you could assist me by processing a refund for this charge.
Thank you for your understanding and support. I look forward to resolving this matter promptly.
Best regards,
Fetch by The Dodo Refund Policy
Fetch by The Dodo offers a generous refund policy where customers can cancel their pet insurance within the first 30 days for a full refund, provided no claims have been submitted. If you cancel after 30 days, you will receive a prorated refund based on the time remaining on your policy, minus any administrative fees that may apply.
The Easiest Way to Get a Fetch by The Dodo Refund
If you’re frustrated trying to get a refund from Fetch by The Dodo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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