Overview
Flex is a company that helps renters by giving them more control over how they pay their rent. They offer services like splitting rent into two smaller payments to fit your budget, paying move-in costs easily online (like security deposits), and even building your credit score by paying your rent on time through their platform. It's designed to make paying rent easier and more flexible. The company also works with property managers to help collect rent on time and support residents better. Overall, Flex is about making rent payments simpler, flexible, and helpful for renters.
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The information comes directly from the main website of Flex (getflex.com) where the services are clearly described in simple terms aimed at renters. This matches the request for a consumer-friendly description without business jargon.
How to Get a Flex Refund: Step by Step
If you purchased through the Flex app directly:
- Open the Flex app and navigate to the screen displaying your Flex payment method (bank account or debit card).
- Tap the Refund Payment button.
- Read and agree to the terms confirming you will not use Flex to pay rent this month.
- Tap Confirm to process the refund.
- The refund will be returned to your original payment method within 1–3 business days.
- Note: Your membership will remain active unless you cancel separately. You will need to pay rent directly to your property for the month, and Flex will not submit further payments.
- If you do not see the refund option but believe you are eligible, go to Settings > Contact Us in the app for support assistance.
Email
The email is not available.
Tips and Tricks for Getting a Flex Refund
- Keep your refund claim simple and consistent with one clear story to avoid contradictions.
- Use specific refund claim tactics like "Did Not Arrive (DNA)," "Empty Box (EB)," or "Partially Empty Box (PEB)" depending on the situation; smaller or partial claims tend to have higher success.
- Communicate clearly and calmly using consistent language emphasizing missing, incorrect, or undelivered items.
- Be patient with timing—refunds may take up to 7-30 days depending on bank, merchant, or issuing timelines.
- Follow up politely but firmly if no refund is received by the expected timeframe, mentioning any return confirmations or prior communications.
- Escalate by repeatedly contacting customer support, tracking conversations or complaints as evidence.
- Leverage community advice from experienced refunders on forums or groups for complex issues.
- Maintain all evidence such as emails, cancellation confirmations, and return receipts to strengthen your case.
- Try to get merchant confirmation of refund initiation to expedite the process.
- Choose payment methods that allow easier refunds or dispute resolution and notify your bank if refunds are delayed.
- Use a polite but clear script for refunds, for example:
Dear Flex Support,
I hope this message finds you well. I am writing to request a refund due to an unexpected billing issue that I encountered recently. I noticed an accidental charge on my account, and after reviewing my subscription details, it seems that this charge was not intended.
I understand that errors can happen, and I would greatly appreciate your help in resolving this matter promptly. Please let me know the steps I need to take to ensure that the refund is processed successfully.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
[Your Name] - Avoid upfront payments or fees before refund confirmation to avoid scams or loss of money.
- Use secure communication platforms like Signal for sensitive correspondence rather than public or insecure channels.
Why Do People Request Refunds from Flex
- Overpayment Refund: Extra charge for a higher 1st payment refunded if actual rent was lower than the estimated amount.
- No Balance Detected: Refund issued when system didn’t detect a rent balance while processing payment.
- Payment Submission Issues: Refunds due to inability to submit payment caused by changes in rent portal or property management, or ACH option being disabled on rent portal.
- Rent Payment Process Stopped: Refund occurs if payment process is stopped because user paused their Flex account or canceled the payment process within the app.
- 2nd Payment Refunds: Refunds on second payments are subject to internal approval and guidelines, typically refunding only the original loan amount; fees are non-refundable.
Flex Refund Script
Script
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Dear Flex Support,
I hope this message finds you well. I am writing to request a refund due to an unexpected billing issue that I encountered recently. I noticed an accidental charge on my account, and after reviewing my subscription details, it seems that this charge was not intended.
I understand that errors can happen, and I would greatly appreciate your help in resolving this matter promptly. Please let me know the steps I need to take to ensure that the refund is processed successfully.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
[Your Name]
Flex Refund Policy
Flex's refund policy includes several conditions under which refunds may be issued, such as overpayments, payment submission issues, or if no balance is detected. Refunds may apply to the original loaned amount only, with some fees being non-refundable, and typically take 3-5 business days to process.
The Easiest Way to Get a Flex Refund
If you’re frustrated trying to get a refund from Flex—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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