Overview
Flywire is a company that helps people and businesses pay and get paid easily all over the world. It allows customers to pay in their own local money and businesses to receive money in their own currency, no matter where they are. Flywire uses a special payment system that connects banks and payment partners in more than 240 countries and supports over 140 currencies. They offer extra helpful tools like easy-to-use payment dashboards and ways to communicate with customers, making the whole payment process smooth and secure. Flywire works with many types of businesses and industries like schools, healthcare, travel, and more.
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The information was taken directly from the official Flywire website, which clearly explains their global payment platform, multi-currency support, secure transactions, and software solutions tailored for different industries, all described in simple terms suitable for consumers.
How to Get a Flywire Refund: Step by Step
If you purchased through your institution (e.g., university, hospital, etc.):
- Contact the institution that you paid through Flywire and explicitly ask for a refund by providing your payment details and reason.
- Wait for the institution to approve and initiate the refund; this can take from a few business days up to a couple of weeks.
- Once the institution initiates the refund, they send the funds back to Flywire.
- Flywire will send you an email notification when they receive the funds and start processing the refund.
- If Flywire requires any additional information or verification to prevent fraud, respond promptly with the requested documentation.
- Flywire processes most refunds within 3-5 business days after verification.
- You will receive another email from Flywire when the refund has been completed and sent back to your original payment method.
- The refund will appear in your original account within 5-10 business days depending on your bank and currency.
- If you have a Flywire account linked to your payment, monitor the refund status in the "Your Payments" section using your payment ID.
If you purchased through a credit card or debit card:
- Identify the institution or service for which you made the payment with Flywire.
- Contact that institution’s billing or finance department and request a refund directly, explaining your case clearly (e.g., "The payment was made twice," "The service was not rendered as promised," or "The subscription was renewed without prior notice.").
- Ask the institution to initiate the refund back through Flywire.
- Follow the same steps as above once Flywire begins processing your refund.
Tips and Tricks for Getting a Flywire Refund
- Be polite and concise in all communications; tone matters to encourage helpful responses.
- Gather and provide all necessary documentation immediately to avoid delays in refund processing.
- Contact support promptly via their official support email (support@flywire.com) or phone for faster attention.
- Request a case escalation if initial responses are slow or unhelpful, mentioning you expect the issue to be reviewed by a higher department.
- Follow up regularly every few days to keep your case active and demonstrate persistence.
- Use clear and factual language when explaining your refund issue; avoid emotional or aggressive wording.
- Time your refund request thoughtfully, initiating it early in the week during business hours to maximize response likelihood.
- Leverage any payment confirmation or transaction IDs in your communication to help support locate your refund quickly.
- Be patient but firm, understanding that refunds can take 5-10 business days after processing to reflect according to Flywire's responses.
- If refund delays persist, escalate to consumer protection agencies or post a complaint on public review sites to prompt faster action.
Why Do People Request Refunds from Flywire
- Payment made in a different currency than the one selected in the payment request, causing rejection by the bank.
- Expired payment request due to payment due date passing, leading to cancellation.
- Overpayment or excess funds on the payer's account that need to be refunded.
- Dropped classes or course cancellations leading to adjustments in student accounts and refunds.
- Health insurance waivers resulting in credit and refund on the account.
- Financial aid or scholarship payments exceeding the billed amount causing a refund.
- Bank rejection or errors resulting in funds being returned automatically.
- Foreign exchange fees issues that cause complications leading to refunds.
Flywire Refund Script
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Dear Flywire Team,
I am writing to formally request a refund due to an accidental charge on my account related to my recent transaction. I noticed this billing issue when reviewing my financial statements and was quite surprised to see the charge.
I would greatly appreciate your assistance in processing this refund as soon as possible. Please let me know if you require any additional information from my side to expedite this process.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Flywire Refund Policy
Flywire's refund policy requires that the institution involved initiates and approves any refund requests. Once the institution has begun the process, Flywire handles verification and processing, generally completing refunds within 3-5 business days, but allowing additional time for some payments to appear back in your account, depending on the original payment method.
The Easiest Way to Get a Flywire Refund
If you’re frustrated trying to get a refund from Flywire—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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