Overview
Found is a company that helps people lose weight and improve their health in a way that fits their life. They offer a personalized weight loss program that is led by medical experts, including the option of prescription medications to support weight loss. Their approach is made to be accessible, supportive, and free of judgment. The program is designed to be flexible and is tailored to each person's unique body and health needs. Found delivers its services mainly online, making it easy to get started and stay on track from anywhere. They also offer helpful resources like calculators and articles to support your weight loss journey. Overall, it's like having a weight loss coach and medical team with you every step of the way, helping you find a healthier and happier you.
Difficulty
12345678910
Easy Medium Very Hard
The description is based on detailed information from Found's official about page, highlighting their main services such as personalized, clinically-led weight loss programs with medication support, digital delivery, and supportive resources.
How to Get a Found Refund: Step by Step
If you purchased through Apple App Store:
- Open a browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID.
- Tap or click "I'd like to" and choose "Request a refund."
- Select the reason for your refund request and tap Next.
- Choose the Found subscription from your purchases and submit your request.
- Wait 24 to 48 hours for a response on your refund request.
- If approved, the refund will be processed back to your payment method; this may take additional time.
- If the subscription is still active, consider canceling it by opening Settings, tapping your Apple ID, then "Subscriptions," and selecting the Found subscription to cancel.
If you purchased through Google Play:
- Go to play.google.com and sign in with the Google account that purchased the subscription.
- Click your Profile picture at the top right.
- Select "Payments & subscriptions" then "Budget & order history."
- Find the Found subscription order and click "Report a problem."
- Select the option that best describes your situation and complete the form explicitly stating you'd like a refund.
- Submit your refund request.
- Refund decision usually comes within one day but may take up to four days.
- If more than 48 hours have passed without a decision, contact Found's customer support at support@joinfound.com emphasizing that you were charged without notice or that the subscription was unused to improve your chances of refund approval.
If you purchased through the Found website (direct billing):
- Email support@joinfound.com with a clear refund request for your subscription.
- If applicable, mention you cancelled the subscription but were still charged.
- State specifically that you want a refund, not just cancellation.
- Follow up if necessary by replying to any responses.
- Note that refund decisions are at Found's discretion and may take some time.
Tips and Tricks for Getting a Found Refund
- Be polite but firm: Use respectful language when requesting a refund, emphasizing your dissatisfaction calmly.
- Document everything: Keep records of all communications including dates, emails, chat logs, and phone calls.
- Request a refund early: Initiate contact as soon as you decide to cancel or if service issues arise to stay within refund windows.
- Mention adherence to policies: While ignoring official policies, referencing them can sometimes reinforce your claim subtly.
- Escalate strategically: If first-line support fails, ask for a supervisor or higher authority to review your case.
- Use payment dispute options: If payment was made via Affirm or credit card, consider disputing the charge if refund requests are ignored.
- Leverage timing: Contact during business hours and avoid weekends or holidays for faster responses.
- Highlight lack of service delivery: Cite any delays or non-fulfillment of promised services as grounds for a refund.
- Be persistent but patient: Follow up regularly without being aggressive to keep the issue active.
- Share your experience online: Mentioning public reviews or forums may sometimes motivate a company to resolve the dispute amicably.
Why Do People Request Refunds from Found
- Medication not shipped or significantly delayed due to pharmacy backlogs and supplier issues.
- Lack of communication and updates about medication orders.
- Unauthorized charges after membership cancellation and retention of card information.
- Refund requests ignored for medications that were canceled or not received.
- Medication orders disappearing from accounts and repeated charges for unneeded medications.
- Poor customer service and difficulty contacting the company for refunds or resolution.
- False advertising regarding medication availability causing frustration and feelings of being scammed.
- Medications causing side effects or not working as expected.
- Limited or ineffective coaching and support from the company.
- Charges for appointments or fees not matched by services received, e.g., short visits, billing disputes.
- Insurance issues and denied medication coverage leading to treatment delays.
- Concerns about medical practices and prescriptions potentially worsening conditions.
Found Refund Script
Script
Copy
Dear Found Support,
I hope this message finds you well. I am reaching out to address a recent billing issue I encountered. I noticed an unexpected charge on my account that I believe was made in error. I would appreciate your assistance in resolving this matter and would like to kindly request a refund for the accidental charge.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
Found Refund Policy
Found's refund policy states that all purchases are final and all charges are generally non-refundable, except as required by law. In case of an error with your order, they may correct it or cancel it and refund the amount charged.
The Easiest Way to Get a Found Refund
If you’re frustrated trying to get a refund from Found—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
