Overview
Flightradar24 is a global flight tracking service that lets you see live air traffic from all around the world. It combines data from multiple sources like aircraft transponders, radars, satellites, and a network of volunteers with special receivers. You can track flights in real time on their website or mobile apps for iPhone and Android. Besides showing real-time positions, it also estimates where planes are flying even when out of direct coverage for a little while. It’s a great way for anyone curious about flights overhead or to track flights you might take or know about.
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The description is based on the official fr24.com 'How it works' page which clearly explains their main services in accessible language suitable for consumers.
How to Get a fr24 Refund: Step by Step
If you purchased through Flightradar24 website:
- Log in to your account at www.flightradar24.com.
- Click on the user icon at the top-right corner and select Billing.
- Check your subscription details and cancel the subscription if needed (cancellation may be required before refund request).
- Go to the support page: Submit a ticket to create a refund request.
- In your ticket, emphasize that the subscription was renewed without your knowledge or that it was an accidental charge.
- Attach any evidence such as payment receipts or screenshots to support your claim.
- Submit the ticket and wait for a response from Flightradar24 support regarding your refund.
If you purchased through Apple (iOS):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top, then go to Subscriptions.
- Find and select your Flightradar24 subscription.
- Tap Cancel Subscription to stop future charges.
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Click "I'd like to," then choose Request a refund.
- Select the Flightradar24 subscription and choose a refund reason, such as the subscription renewed without notice or the account was unused.
- Submit the refund request and wait 24 to 48 hours for Apple to process it.
If you purchased through Google Play (Android):
- Open the Google Play Store app on your Android device.
- Tap the profile icon at the top right and select Payments & subscriptions.
- Tap Subscriptions and find your Flightradar24 subscription.
- Tap Cancel subscription to stop further billing.
- Go back to the profile icon and tap Payments & subscriptions again.
- Select Budget & order history and find the purchase for Flightradar24.
- Tap Report a problem, choose a refund reason such as unauthorized renewal or unused account, and submit the refund request.
- Await Google Play's response and refund processing.
Email
The email is not available.
Tips and Tricks for Getting a fr24 Refund
- Act quickly: Initiate your refund request as soon as you notice the charge, ideally within a few days to increase chances.
- Use clear, polite language: Be firm but courteous in your communications; express your reason calmly and request a refund without aggression.
- Explain genuine reasons: Emphasize accidental subscription sign-ups, unexpected charges, or dissatisfaction with the service as your reason.
- Escalate persistently: If initial contact doesn’t work, escalate by contacting support multiple times and requesting to speak with higher-level customer service or supervisors.
- Leverage payment platform policies: If paid via Google Play or Apple App Store, use their refund request systems which sometimes can override the company’s decision.
- Mention trial period misunderstandings: Highlight if refund denial was due to misunderstanding of the trial withdrawal window to gain sympathy and reconsideration.
- Keep communication documented: Save all chat logs, emails, and support tickets for possible escalation or third-party dispute process.
- Time your requests: Avoid holiday weekends or late-night messages; early weekday business hours increase chances to get responsive support.
- Avoid blaming technical issues: Instead, focus on personal circumstances or accidental charges to appear reasonable and gain empathy.
- Consider building your own receiver: Some users found that hosting a receiver with a Raspberry Pi earned them a business subscription for free, reducing need for refund requests.
Why Do People Request Refunds from fr24
- Subscription accidental purchase: Users accidentally subscribe or fail to cancel free trials leading to unwanted charges.
- Coverage issues: Local airports, flight traffic, or data coverage may disappear or be unavailable for users' areas, causing dissatisfaction.
- Technical problems: Outages or offline receivers in the network can cause lack of data and service interruptions.
- Lack of guaranteed service: The service is community-supported without a guarantee for full area coverage or consistent data availability.
- Refund delays: Users returning physical receivers may experience wait times before refunds are processed.
fr24 Refund Script
Script
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Dear FR24 Support Team,
I hope this message finds you well. I am writing to address a billing issue that I encountered recently. I noticed an accidental charge on my account that I did not authorize. I believe this may have been a mistake, as I did not intend to renew my subscription at this time.
I would greatly appreciate your assistance in processing a refund for this charge. Thank you for your prompt attention to this matter, and I look forward to your response.
Best regards,
[Your Name]
fr24 Refund Policy
Flightradar24's refund policy states that for returned receivers, the refund will be processed within 5-8 banking days after the return is completed. Unused credits do not carry over and will expire at the end of their validity period, meaning they are also not eligible for a refund.
The Easiest Way to Get a fr24 Refund
If you’re frustrated trying to get a refund from fr24—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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