Overview
Framer is a platform that helps you easily build professional websites without the need to code. It offers a free website builder where you can design freely on a true canvas, create animations, and collaborate live with others on your design. Framer also includes powerful content management tools, built-in SEO features to help your site get found online, and simple publishing with the click of a button. It's designed to give you full creative control and make the process of designing and launching a website really smooth and enjoyable.
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The information was directly gathered from Framer's official homepage, which clearly lists these key services and features in simple terms suitable for consumers.
How to Get a Framer Refund: Step by Step
If you purchased through Paddle.com:
- Visit Paddle's refund request page by navigating to Paddle's official support site.
- Log in with the account or email used for the Framer subscription purchase.
- Locate your Framer subscription order under purchase history.
- Click on the option to request a refund or submit a support ticket regarding the refund request for the subscription charge.
- If no direct refund option is available, use the contact form to provide details, emphasizing that your subscription renewed without sufficient notice or that the service did not meet your expectations.
- Politeness and persistence in follow-up messages are recommended if you do not receive a prompt response.
If you purchased through Stripe:
- Go to the Stripe Customer Portal link provided in your subscription billing emails or the receipt email for your Framer subscription.
- Log in with the credentials associated with your payment method.
- Find the specific payment transaction for the Framer subscription renewal or purchase.
- If an option to "Request refund" or "Contact support" is visible next to the payment, click it to start the refund process.
- If no refund option is given, contact Stripe support through their official support website and explain that the Framer subscription charge was unauthorized or that the service was not as expected.
- Mention in your message that the subscription renewed without prior notice or the account was unused to enhance your chances of approval.
If you purchased through Framer.com direct billing:
- Visit the Framer account management page at framer.com/account and log into your account.
- Navigate to your subscription or billing section.
- Locate the option to contact Framer support via the contact form or support link within your account dashboard.
- Submit a refund request indicating the issue clearly—such as accidental charge, unauthorized payment, or dissatisfaction with the service.
- Include in your message that the subscription was unused or renewed without adequate notice to improve refund chances.
- Be persistent and polite in following up if there is no response within a week.
Email
The email is not available.
Tips and Tricks for Getting a Framer Refund
- Be persistent and polite: Reach out multiple times with a courteous tone to increase chances of response.
- Use clear and concise language: State your refund request simply without unnecessary details to avoid confusion.
- Request escalation: If no response within a week, ask for your request to be escalated to higher management or support tier.
- Time your request wisely: Request refunds soon after purchase, ideally within the trial period or first 14 days.
- Document your communication: Keep records of all emails and chat messages to demonstrate your attempts and support your claim.
- Appeal to user experience or product issues: Mention bugs, broken features, or unmet promises as reasons justifying the refund.
- Leverage community pressure: Mention seeking advice or posting in forums sometimes prompts faster customer service responses.
- Avoid aggressive or confrontational language: Staying calm and reasonable is more effective for positive resolution.
- Use multiple contact channels: Try email, contact forms, social media DMs, and any available support phone numbers.
- Ask for confirmation of cancellation: Ensure your subscription is fully cancelled alongside the refund to prevent further charges.
- Use a refund script example: Start politely and clearly, e.g., "Hello Framer Support, I hope this message finds you well. I'm reaching out regarding a billing issue..."
- Consider chargeback services: If direct refunds fail, use chargeback services to identify recurring charges, cancel unwanted subscriptions, and initiate refund requests on your behalf.
Why Do People Request Refunds from Framer
- Technical incompatibility with the current version of Framer (must be reported within 14 days of purchase)
- Product significantly differs from advertised features
- Download access issues (not received or corrupted files)
- Duplicate purchases (verified through transaction records)
- Project cancellation at various stages (pre-commencement, development stage) with associated refund rules
- Services failing to meet agreed-upon specifications (after attempted rectification)
- Bulk purchase and promotional purchase related refund conditions
Framer Refund Script
Script
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Hello Framer Support,
I hope this message finds you well. I'm reaching out regarding a billing issue I encountered with my account. It seems that I was accidentally charged for a subscription I did not intend to purchase.
I am not satisfied with this unexpected charge and would appreciate your assistance in processing a refund at your earliest convenience.
Thank you for your help!
Best regards,
Framer Refund Policy
Framer's refund policy allows refunds only for residents of the E.U. and Turkey, who can request a refund within 14 days of the initial purchase. For other regions or late requests, refunds are not provided, and cancelling a subscription does not guarantee a refund of any part of the fee paid, including for unused portions of the term.
The Easiest Way to Get a Framer Refund
If you’re frustrated trying to get a refund from Framer—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.