Overview
Freelancer.com is a website that connects people who need work done with freelancers who can do it. If you need something like a website built, a logo designed, or some writing done, you can post your project and freelancers will offer to do the job. Freelancers show their skills and bid on projects, so you can pick the right person for what you need. It's like a big marketplace where you find people to help with different kinds of jobs, all in one place, making it easier and faster to get work done without any hassle.
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The description is based on clear information from the official Freelancer.com overview found on Millo.co, which explains the main services in simple terms suitable for consumers. It highlights the key function of the platform connecting clients and freelancers for various tasks without using complicated language.
How to Get a Freelancer Refund: Step by Step
If you purchased through Freelancer.com (direct card payments):
- Log in to your Freelancer.com account.
- Go to the Settings page by clicking your profile picture thumbnail then selecting Settings.
- Click on the Membership tab.
- Cancel your membership subscription by clicking Cancel under the membership you wish to stop; cancellation takes effect after your prepaid period ends but you retain access until then.
- Prepare to contact Freelancer support for a refund request:
- Email support at support@freelancer.com or call +1 448-610-1010.
- In your message, clearly mention that you are requesting a refund for your recurring membership subscription that was charged without your consent or you did not use the membership.
- Emphasize any details that support your refund case, such as subscription renewal without notice or unused membership time.
- Do not rely on cancellation alone to get a refund; cancellation only stops future payments.
If you purchased through PayPal on Freelancer.com:
- Log in to your PayPal account.
- Go to Settings > Payments > Manage automatic payments.
- Find Freelancer.com subscription and cancel the automatic payment.
- Contact Freelancer support at support@freelancer.com to request a refund, highlighting that the subscription renewed without your consent or was unused.
If you purchased through App Store (Apple):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top, then tap Subscriptions.
- Find the Freelancer subscription and tap it.
- Tap Cancel Subscription if you haven't already canceled.
- Request a refund via the Apple Report a Problem portal: Go to https://reportaproblem.apple.com, sign in with your Apple ID, find the Freelancer subscription charge, and select "Request a refund."
- In the refund request, mention that the subscription renewed without notice and you did not use the service, which increases the chance of approval.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap your profile icon and go to Payments & subscriptions > Subscriptions.
- Select the Freelancer subscription.
- Tap Cancel subscription if not already canceled.
- Request a refund: Go to the Google Play refund request page at https://support.google.com/googleplay/troubleshooter/7451144, follow the steps to submit a refund claim.
- When requesting a refund, mention the subscription was accidental or renewed without your awareness and that you did not use the membership.
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Tips and Tricks for Getting a Freelancer Refund
- Persistently contact support and escalate your issue by repeatedly following up until you are allowed to create a support ticket.
- Act quickly before the next billing cycle or charge date to increase chances of refund approval.
- Use firm but polite language emphasizing unauthorized or unexpected charges and request cancellation plus refund.
- Ask for escalation within customer support or threaten to report to consumer protection agencies as a pressure tactic.
- Utilize third-party dispute channels like PayPal dispute resolution if payment was made through PayPal, including calling PayPal's dispute number.
- Document and screenshot all communication with Freelancer.com support to use as evidence if needed for escalation.
- Cancel memberships and subscriptions immediately upon deciding not to continue to avoid auto-renew charges.
- Do not rely on email notifications from Freelancer.com; proactively check and cancel trials or memberships ahead of renewal.
- Publically posting complaints on forums or social media can sometimes motivate Freelancer support to issue refunds to avoid bad publicity.
- Disputing unauthorized charges quickly helps, especially when you did not authorize certain upgrades or fees.
Why Do People Request Refunds from Freelancer
- Freelancer fails to complete the work as agreed in the project terms.
- Deliverables do not meet the quality or specifications promised or expected.
- Miscommunication or misunderstanding about project scope leading to dissatisfaction.
- Client cancels the project partially or fully before completion.
- Disputes over timelines and delivery dates not being met.
- Work is not original or is plagiarized, violating quality and authenticity standards.
- Technical issues or errors that are not resolved by the freelancer.
- Contest holders ask for refunds if no winner is chosen or if the contest ends without a satisfactory result.
- Funds remain unused in the client's Freelancer.com account and they request a refund of the deposit.
- Unreasonable or unsatisfactory revisions or lack of communication from the freelancer.
Freelancer Refund Script
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Hello Freelancer Support,
I hope this message finds you well. I'm reaching out regarding a recent billing issue I encountered on my account. I noticed an accidental charge that I did not authorize and believe it may have been a mistake.
Given the circumstances, I kindly request a refund for this charge. I appreciate your understanding and prompt attention to this matter.
Thank you for your help!
Best regards,
Freelancer Refund Policy
Freelancer.com has a refund policy that provides a Money Back Guarantee for non-guaranteed contests if no winner has been selected and the contest is within 30 days of closing. Additionally, users can request refunds for unused deposit funds, as long as the request is within the refundable period of one year for PayPal and between six months to a year for credit card deposits. Once past these periods, users can withdraw their funds instead of requesting a refund.
The Easiest Way to Get a Freelancer Refund
If you’re frustrated trying to get a refund from Freelancer—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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