Overview
FreeShipping.com is an online shopping helper that makes it easier and cheaper to shop online. When you join, you get access to over 1,000 stores like Walmart and Best Buy, where you can earn 10% cash back on your purchases. They also help you save on shipping costs by reimbursing up to $10 if you pay for shipping, including faster shipping options, and up to $10 on return shipping if you need to send something back. Plus, if an item you bought goes on sale within 90 days, you might get a rebate up to $100. There are even savings on food delivery fees with rebates up to $5. In short, it's a simple way to get cash back, save on shipping, and find good deals while shopping online.
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The information is directly from FreeShipping.com's FAQ page about what the service offers, clearly listing the main benefits and how it helps consumers save money and get cash back with easy-to-understand terms.
How to Get a FreeShipping.com Refund: Step by Step
If you purchased through FreeShipping.com directly:
- Log in to your FreeShipping.com account.
- Navigate to the Help menu and click Cancel Membership to stop future charges.
- After cancellation, contact FreeShipping.com customer service to request a refund:
- Email CustomerService@FreeShipping.com or
- Call 1-800-869-5597 to speak with a representative.
- If you have a monthly membership: Request a refund for your first monthly bill. Mention that you are cancelling and would like a refund for the initial charge.
- If you have an annual membership: Request a prorated refund for the unused portion of your annual fee after cancellation.
- Emphasize that you canceling now and that you would like confirmation of the refund request from customer service.
Email
The email is not available.
Tips and Tricks for Getting a FreeShipping.com Refund
- Call your bank or credit card company immediately to dispute unauthorized charges; many users got refunds this way by blocking further payments and requesting chargebacks.
- Cancel your membership during the 7-day trial period to avoid recurring charges; timing your cancellation just before the trial ends can prevent billing.
- Email or call FreeShipping.com's customer service firmly requesting no future charges and a refund; use clear, concise, and firm language.
- Escalate by threatening to or actually filing disputes with your bank or PayPal if FreeShipping.com resists refunding.
- Monitor your credit/debit card statements closely for unexpected charges and act quickly to dispute any unfamiliar ones.
- Use the language of unauthorized or fraudulent charges when you did not sign up knowingly or forgot to cancel, as this may increase your chances of refund.
- Document all communications and keep records of your cancellation requests and refund demands to support escalation efforts.
- If initial customer service contact fails, demand escalation to a supervisor or higher authority within the company.
- Be persistent and patient, multiple attempts and repeated contact increase success rates based on user experiences.
- Request the bank to block future charges from FreeShipping.com to stop ongoing billing cycles.
Why Do People Request Refunds from FreeShipping.com
- Unauthorized monthly subscription charges appearing unexpectedly on credit cards
- Difficulty canceling subscription or membership, leading to frustration and refund requests
- Failure to honor advertised cash back or rebate offers
- Customer service problems, including lack of responsiveness or assistance with billing issues
- Hidden or unclear terms causing users to unknowingly sign up for paid memberships
- Membership or subscription cancellations by the company soon after signing up, especially when refund or discounts are requested
- Unexpected or recurring charges without clear authorization
- Difficulty in submitting and receiving shipping rebates even when following all instructions
- Claims of scam or deceptive practices by some consumers, prompting refund demands
FreeShipping.com Refund Script
Script
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Dear FreeShipping.com Customer Service,
I hope this message finds you well. I recently noticed an unexpected charge on my account related to my FreeShipping.com subscription, which I believe was made in error. I am reaching out to request a refund for this charge as I am not satisfied with the service provided and did not authorize this billing.
I would appreciate your prompt attention to this matter and look forward to your assistance in processing my refund. Thank you for your understanding.
Best regards,
FreeShipping.com Refund Policy
FreeShipping.com offers a refund for monthly memberships if canceled, allowing members to use their service until the end of the current billing period but not providing prorated refunds thereafter. For annual memberships, a prorated refund is available unless cancellation is simply for non-renewal, in which case members retain access until the end of the term.
The Easiest Way to Get a FreeShipping.com Refund
If you’re frustrated trying to get a refund from FreeShipping.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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