Overview
FTMO helps people who want to become traders by offering a process where they can prove their skills through simulated trading. They have a two-step evaluation called the FTMO Challenge and Verification, where traders practice trading with fake money but real market data, so they can learn and show they're good. Once traders pass, they get an FTMO Account where their trading skills can earn them real money, even though they still trade in a simulated setup. FTMO also offers tools, coaching, and educational resources to help traders improve. They use popular trading platforms and provide a fair simulated environment so anyone with talent can try trading without risking their own money upfront.
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The website clearly describes FTMO's main service as a two-step evaluation process for traders, utilizing simulated trading environments with real market data. They support traders with education, coaching, and tools. Successful traders get a funded account with real financial rewards. This summary is simple and makes it easy to understand, targeting everyday consumers without technical jargon.
How to Get a FTMO Refund: Step by Step
If you purchased through FTMO directly:
- Do not make any trades on your FTMO account; refunds are generally only possible if the account has not been used for trading.
- Prepare your purchase details including proof of purchase such as transaction ID and account information.
- Contact FTMO customer support with your refund request via one of the following methods:
- Email: support@ftmo.com
- Phone: +420 910 920 310 (Monday to Friday, 9 am to 5 pm CET)
- Live Chat on ftmo.com contact page (available 24/7)
- When contacting support, emphasize that you have not used the account for any trades, as FTMO typically grants refunds only in such cases.
- Wait for FTMO’s confirmation regarding approval or rejection of your refund request. If approved, the refund will be credited to your original payment method.
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Tips and Tricks for Getting a FTMO Refund
- Maintain a calm and polite tone when communicating your refund request to avoid antagonizing the support team.
- Request refund only after your first profit split, as FTMO typically processes refunds at this point, not immediately after challenge completion.
- Trade actively and show proof of profit to strengthen your refund claim, as passive or no trading usually disqualifies you.
- Escalate courteously by asking for higher-level support or management if initial support is unresponsive or unhelpful.
- Timing matters: Contact support during business hours and avoid weekends or holidays for faster response.
- Document all interactions to keep a record of your requests and responses which can be used to escalate if needed.
- Create a clear case explaining why you want a refund, emphasizing any discrepancies or service failures without aggression.
- Participate in relevant forums where community members share recent successful refund strategies to keep your approach updated.
- Be persistent but respectful—multiple polite follow-ups can increase the chances of a refund approval.
Why Do People Request Refunds from FTMO
- Failure to reach first profit split: Refunds are only given at the first profit split, so traders who lose the funded account before this do not get refunds.
- Disagreement with risk or trade rules: Traders may want refunds when they find newly imposed risk rules unrealistic or difficult to apply in volatile markets, leading to account loss without refund.
- Payout refusals due to alleged rule violations: Complaints about payments being denied due to alleged "over risk exposure" or stop loss issues causing frustration and refund requests.
- Loss of account due to breaching maximum loss limits: Refunds and free retakes are not granted if the account is down beyond the maximum loss limit.
- Lack of profit before refund eligibility: Traders have to make some profit and often wait for the refund after a profit split or withdrawal. If the account is negative, a refund may not be possible.
- Technical or usability issues: For example, trading on phones may obscure risk and profit info, prompting refund desires due to poor trading experience or frustration.
- General dissatisfaction with customer support or trading conditions: Slow support responses and perceived lack of flexibility contribute to refund requests.
FTMO Refund Script
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Dear FTMO Support,
I hope this message finds you well. I am writing to address an unexpected billing issue that has recently come to my attention. I noticed an accidental charge on my account related to my subscription, which I did not authorize or intend to incur.
Given this situation, I kindly request a refund for this charge. I appreciate your prompt attention to this matter, and I look forward to a swift resolution.
Thank you for your assistance.
Best regards,
FTMO Refund Policy
FTMO's refund policy allows for returns within 30 days of purchase, ensuring items must be unused and in their original condition. Refunds are then processed after inspection, with certain products being non-returnable; sale items are also not eligible for refunds.
The Easiest Way to Get a FTMO Refund
If you’re frustrated trying to get a refund from FTMO—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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