Overview
Going.com is a service that helps you find great deals on flights without you having to search for them yourself. You pick your favorite departure airport, and they send you alerts when there are amazing cheap flights available. It makes travel easier and more affordable by showing you the best flight deals and saving you money on your trips.
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The information is directly from Going.com's about page, which clearly states that their main service is alerting consumers to cheap flight deals, helping them save money and discover travel opportunities effortlessly.
How to Get a Going.com Refund: Step by Step
If you purchased through the website Going.com:
- Visit the Going.com Billing Page and select "View Options."
- If your charge was made within the last 30 days and you have not previously received a refund, select the option to request a refund exception.
- Submit your refund request following the on-screen prompts.
- If your charge is older than 30 days, refunds are generally not available, but you may still contact support@going.com for assistance.
- It is recommended to mention any extenuating circumstances that may justify an exception.
If you purchased through Apple App Store:
- Open the Settings app on your Apple device.
- Tap your Apple ID at the top, then select "Subscriptions."
- Find and select the "Going" subscription.
- Tap "Cancel Subscription" or "Cancel Free Trial" if available, and confirm cancellation.
- Go to Apple's support site to request a refund.
- When requesting the refund, emphasize that the subscription renewed without notice or the account was unused to increase success chances.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap your profile icon and select "Payments & subscriptions" then "Subscriptions."
- Select the "Going" subscription.
- Tap "Cancel subscription" and follow the prompts to confirm.
- Visit Google Play refund support to submit a refund request.
- Highlight that the subscription renewed without notice or that you did not use the account during the subscription period for better refund success.
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Tips and Tricks for Getting a Going.com Refund
- Be persistent and patient: Users report that multiple follow-ups, sometimes over weeks or months, can eventually lead to a refund.
- Use firm but polite language: Clearly state your case, mention any promises or terms you were initially told, and express that you expect those to be honored.
- Request escalation: If initial customer support is unhelpful, ask to escalate the issue to a supervisor or higher management repeatedly.
- Leverage credit card disputes: Many users found success by initiating a chargeback through their bank or credit card company, especially if the service was not rendered.
- Document everything: Keep records of all communication, receipts, and promises made—this can be used as evidence if escalating or disputing charges.
- Time your requests: Some users mention that requesting refunds shortly after purchase or cancellation increases the chance of success; waiting too long might reduce your options.
- Avoid getting emotional or confrontational: Stay calm and professional to avoid being ignored or denied based on attitude.
- Ignore unhelpful or delayed responses: When a company delays or avoids communication, moving on to bank disputes or higher-level complaints is sometimes necessary.
- Take advantage of any COVID-19 related policies: Some users reported banks being more sympathetic to refunds or disputes related to pandemic cancellations.
- Be skeptical of fees: Resist paying additional 'processing' fees demanded by the agency for refunds; these are often disputed successfully via credit card companies.
Why Do People Request Refunds from Going.com
- Accidental or unauthorized charges leading to refund requests.
- Unwanted membership renewals where users were charged automatically on the renewal date.
- Request for refund exceptions due to extenuating circumstances, despite the general non-refundable policy.
- Errors in billing where members believe they were charged incorrectly.
- Flight cancellations or significant changes by airlines that qualify customers for refunds.
- Memberships bought via Apple or Google Play Store requiring refunds to be handled through those platforms.
- Disputes over charges, though the company encourages contacting Member Success rather than opening disputes.
- Non-eligibility for refunds after 30 days or after completing free trials, leading to dissatisfaction and refund requests.
Going.com Refund Script
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Hello,
I am writing to request a refund due to a billing issue that has occurred with my account. I believe I have been charged in error for my membership, and after reviewing my account details, I find myself dissatisfied with the service I received. Given that the charge was less than 30 days ago and that this is my first request for a refund, I hope you can consider my situation as an extenuating circumstance.
I appreciate your attention to this matter and look forward to your prompt response regarding my refund request.
Thank you!
Going.com Refund Policy
Going.com has a non-refundable policy for all membership payments, as stated in their Terms of Use. Although new members enjoy a 14-day free trial, Premium and Elite members are not eligible for refunds after this trial. If a charge was made within the last 30 days, there may be a chance to request a refund exception, but no prorated refunds are available after cancellation.
The Easiest Way to Get a Going.com Refund
If you’re frustrated trying to get a refund from Going.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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