Overview
Grubhub is an easy-to-use food delivery service that lets you order from local restaurants through their app or website. You can browse menus, pick your favorite meals, and have the food delivered right to your door or choose to pick it up yourself. It's like having lots of different restaurants in one place, and they handle all the details like payment and delivery so you don't have to worry about it.
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Based on information from Grubhub's official site and a detailed explanation from a trusted news source, Grubhub offers a user-friendly platform connecting consumers with local restaurants for ordering food delivery or pickup. The service manages payments, order tracking, and delivery drivers, making it convenient and reliable for customers.
How to Get a Grubhub Refund: Step by Step
If you purchased through grubhub.com (direct billing):
- Log in to your account at grubhub.com.
- Navigate to the Grubhub+ menu option.
- If you wish to stop future charges, cancel your Grubhub+ membership, but note that cancellation is not a guaranteed refund trigger.
- To request a refund, directly contact Grubhub Customer Care at https://www.grubhub.com/help/contact-us or call 1 (877) 585-1085.
- When contacting support, clearly state that you are disputing a charge related to your Grubhub+ membership or subscription.
- Mention that the charge was unexpected or that you did not authorize the renewal, if applicable.
- Be polite but firm, and emphasize any unused membership period or lack of notification for renewal to improve refund chances.
If you purchased through Apple (iOS subscriptions):
- Open a browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID associated with the Grubhub subscription.
- Click "I'd like to" and choose "Request a refund."
- Select the Grubhub subscription from the list.
- Choose a reason for your refund request, such as "The subscription renewed without my consent."
- Submit the request and wait 24 to 48 hours for Apple's decision.
- If approved, the refund will be processed back to your original payment method in additional time.
- If you wish, also cancel the subscription through the Settings app: open Settings, tap your Apple ID, then Subscriptions, find Grubhub, and cancel.
If you purchased through Google Play (Android subscriptions):
- Go to play.google.com and sign in with the Google account used for the Grubhub subscription.
- Click your Profile picture in the top right.
- Choose "Payments & subscriptions" then "Budget & order history."
- Locate the Grubhub subscription order and click "Report a problem."
- Select the reason explaining why you want a refund, emphasizing if the subscription renewed without your consent or was unused.
- Complete the form to request the refund and submit.
- Refund decisions are typically received within a day or up to four days.
- You may also contact the developer (Grubhub) directly for additional support if necessary.
Tips and Tricks for Getting a Grubhub Refund
- Request to speak to a supervisor if initial chat agents deny refund; supervisors often have more authority to approve refunds.
- Report missing or incorrect items immediately through the app or chat to start the refund process swiftly.
- Use calm, clear, and polite language, emphasizing how the order was not fulfilled as promised without getting emotional.
- Escalate persistently through multiple chat sessions or calls if the refund is initially denied, sometimes 2-3 attempts help.
- Contact during off-peak hours early in the day to increase likelihood of reaching more responsive agents.
- Keep detailed records such as screenshots of the order, chat transcripts, and photos of the wrong food to provide evidence.
- Request a refund within 24-48 hours of receiving the order for better chances, as some users report no luck after longer periods.
- Politely mention the impact of the issue, like wasted money or inconvenience, to underscore the importance of the refund.
- Consider asking for a credit or coupon as a backup if a direct refund is refused; sometimes these are easier for Grubhub to approve.
- Acknowledge when it was not the driver’s fault to avoid tip refund issues and demonstrate goodwill.
Why Do People Request Refunds from Grubhub
- Significantly late orders
- Incorrect items delivered
- Missing items from the order
- Food quality not meeting expectations, such as cold food when it should be hot
- Orders marked as delivered but never received
- Delivery to an incorrect address
- Order cancellations
- Hygiene issues, like finding a hair in the food
- Fault in the delivery or placement of the order
Grubhub Refund Script
Script
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Dear Grubhub Support,
I hope this message finds you well. I am writing to address a recent issue I experienced with my account regarding an accidental charge that I did not authorize. Despite my expectations of timely service, my last order did not meet my satisfaction, leading to this unexpected billing issue.
I kindly request a refund for the incorrect charge. I appreciate your attention to this matter and look forward to your prompt response to resolve this issue.
Thank you for your understanding.
Best regards,
Grubhub Refund Policy
Grubhub's refund policy indicates that payments are generally final and non-refundable unless determined otherwise by Grubhub. Refunds or credits may be issued at Grubhub's discretion, particularly in cases of order errors or incorrect charges.
The Easiest Way to Get a Grubhub Refund
If you’re frustrated trying to get a refund from Grubhub—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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