Overview
Haus Labs by Lady Gaga offers clean, cruelty-free, and vegan beauty products designed for makeup artistry. They have a wide range of high-tech, high-pigment, and high-performance makeup products for face, cheeks, eyes, and lips, along with beauty tools and sets. Their products blend science and natural ingredients to deliver effective makeup that is free from over 2600 questionable ingredients like parabens and sulfates. The makeup is certified clean by Sephora, dermatologist-tested, fragrance-free, and made with sustainably sourced ingredients. The packaging is eco-friendly, made from recyclable and compostable materials. It's a brand focused on creating safe, innovative, and beautiful makeup that you can feel good about using.
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The description is based directly on the official Haus Labs by Lady Gaga website which clearly outlines their product range, commitment to clean and cruelty-free beauty, ingredient standards, product benefits, and sustainable packaging in simple language suitable for explaining the brand to a consumer.
How to Get a Haus Labs by Lady Gaga Refund: Step by Step
If you purchased through credit card (Visa, MasterCard, American Express, Discover, JCB, Diners Club):
- Locate your Haus Labs order details and have your original payment method information ready.
- Go to hauslabs.com and prepare to contact their support via email at support@hauslabs.com.
- Write to support requesting a refund for your membership or subscription charge. Use these messaging tactics:
- Mention that the subscription or membership charge was unexpected or unauthorized if applicable.
- Emphasize if your account was unused during the billing period.
- Wait for confirmation from the Haus Labs customer care team about refund initiation.
- Refunds will be credited back to your original payment method. The time for the refund to appear depends on the bank or card provider.
If you purchased through Afterpay:
- Contact Haus Labs customer service at support@hauslabs.com to request a refund, specifying your Afterpay transaction details.
- Ensure you mention if the subscription was renewed without clear notice or if the membership was unused.
- After the merchant processes the refund, it will be reflected in your Afterpay account.
- Refunds to your card on file with Afterpay may take up to 10 business days, depending on your financial institution.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to your Activity page and find the Haus Labs subscription payment.
- Click on the transaction, then select "Report a problem" or "Dispute this transaction." Follow the prompts to request a refund, citing reasons such as unauthorized charges or unused membership.
- Additionally, contact Haus Labs at support@hauslabs.com to notify them of your refund request and mention possible non-usage or renewal without notification.
If you purchased through Apple Pay:
- Prepare your purchase receipt and last four digits of the Apple Pay card used (open Wallet app > tap card used > tap More > Card Number to find this).
- Contact Haus Labs customer care at support@hauslabs.com to request a refund, providing your Apple Pay receipt details and card digits if asked.
- If the merchant needs your payment card for refund, follow Apple Pay's process:
- Open Wallet app on your device.
- Tap the card used for the purchase.
- Double-click the side button and authenticate with Face ID, Touch ID, or passcode.
- Hold the device near the contactless reader as instructed.
- Emphasize if the subscription charge was without notice or if account was unused to increase refund chance.
- Refunds go back to your Apple Pay card but may take several days to show on statement.
Tips and Tricks for Getting a Haus Labs by Lady Gaga Refund
- Document the issue with clear photos and include these in all communications to establish proof.
- Be polite but firm in your language; express disappointment rather than anger to encourage cooperation.
- Send initial refund requests via email and follow up persistently if there is no response within a week.
- Escalate by contacting them through social media channels like Twitter or Instagram if email attempts are ignored.
- Mention previous attempts and lack of response to demonstrate seriousness in follow-ups.
- Time your requests within 60 days of purchase to stay within their unofficial refund window.
- If purchased via Sephora, leverage Sephora's return policy, especially for allergic reactions or product defects—Sephora often accepts returns with photos or documented proof.
- Keep all order confirmations and receipts to provide evidence quickly when requested.
- Be aware that refunds might be issued to the card used for purchase but check carefully and dispute with your card issuer if it is credited wrongly.
- Consider leaving a public review or complaint on forums or review sites as a last resort to get attention.
- Try to return gently used items rather than heavily used products to avoid disputes.
- Be clear and concise in all communications, outlining the problem, what resolution you want, and including your order details.
Why Do People Request Refunds from Haus Labs by Lady Gaga
- Defective product packaging causing lipsticks or other products to explode or leak, damaging clothes and surroundings.
- Product quality issues such as cracks, holes, or unsafe conditions making products unusable.
- Damage caused by internal components of products, like metal bars inside bottles damaging items.
- Batch quality inconsistencies leading to unreliable product performance.
- Customer dissatisfaction due to product damage and staining personal items that require difficult cleanup.
- Mixed customer service experiences where some users get refunds or replacements, while others feel ignored or stonewalled.
- Order issues such as receiving incorrect or missing items.
- Product discontinuation related to negative feedback or multiple complaints about specific items.
Haus Labs by Lady Gaga Refund Script
Script
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Dear Haus Labs Customer Service,
I am writing to request a refund for a recent charge that I did not authorize. Upon reviewing my billing statement, I noticed an unexpected charge that I believe to be an error. I would appreciate your assistance in resolving this matter promptly.
Thank you for your attention to this issue. I look forward to your prompt response regarding the steps necessary for processing the refund.
Best regards,
Haus Labs by Lady Gaga Refund Policy
Haus Labs by Lady Gaga offers a refund policy that allows returns on gently used items purchased from their website within 60 days of receipt. Additionally, returns are free for U.S. orders. However, certain items like Discovery Sets are categorically non-returnable and considered final sale.
The Easiest Way to Get a Haus Labs by Lady Gaga Refund
If you’re frustrated trying to get a refund from Haus Labs by Lady Gaga—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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