Overview
HiRoad is a company that offers car insurance and renters insurance. They have a handy app that helps you save money by recognizing good driving habits and giving you rewards every month. With the app, you can easily file claims, change your coverage, check your bills, and see how you’re doing as a driver. They offer discounts up to 50% and friendly customer support through phone or the app. You can get a quote, pick your coverage, and even get a discount on your first month. HiRoad also lets you compare insurance options quickly using their Quote Comparison Organizer. Their car insurance is available in Arizona and Rhode Island.
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The description is based on direct information from the official HiRoad website, which explains their services in simple terms suitable for consumers.
How to Get a HiRoad Refund: Step by Step
If you purchased through HiRoad directly:
- Gather your policy details: Locate your policy number and billing information from your HiRoad account or billing statements.
- Contact HiRoad Customer Care: Call the HiRoad Customer Care team at 888-912-9306 to request a refund. Have your policy details ready.
- Explain your refund request with specific reasons:
- Mention that the charge was unexpected or renewed without prior notice.
- Highlight if the coverage was unused or the policy was canceled shortly after purchase.
- State any billing errors or duplicate charges.
- Follow Customer Care instructions: They may require verification of identity or additional documentation to process your refund request.
- Monitor your payment method: If approved, the refund will be credited back to the card on file. Watch for confirmation emails.
- If phone contact is not successful: Use the online support request form at https://help.hiroad.com/hc/en-us/requests/new to submit your refund inquiry.
Email
The email is not available.
Tips and Tricks for Getting a HiRoad Refund
- Contact HiRoad Customer Care promptly after cancellation or issue arises to improve chances of success.
- Be polite but firm in your communications, demonstrating seriousness but maintaining respect.
- Use email for all communications to create a documented record of your refund requests and responses.
- Quote specific terms and previous communications when disputing charges to show you've done your homework.
- Escalate your request to supervisors or managers if initial customer service is unhelpful or dismissive.
- Dispute any unexpected or additional charges clearly and firmly, emphasizing if coverage was unused or charges were duplicates.
- Request your refund within the cooling-off period or very shortly after the policy start date, as timing is critical based on user reports.
- Mention your willingness to share your experience on forums or social media as leverage to encourage faster resolution and better treatment.
- Be persistent with multiple calls and emails if necessary; persistence often pays off.
- Use clear and concise language focusing strictly on the refund issue to avoid confusion or delays.
Why Do People Request Refunds from HiRoad
- Cancelling the policy mid-term such as due to finding a better rate, selling the car, or moving to another state.
- Making changes to the policy that reduce the premium, such as lowering coverage limits or removing a driver.
- Insurance company cancels policy due to unacceptable risk, such as serious traffic violations or expired registration, often entitling refund.
- Rate increases after renewal which may lead customers to cancel and request refunds.
- Customer dissatisfaction with the service or coverage leading to policy cancellation and refund request.
HiRoad Refund Script
Script
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Dear HiRoad Customer Support,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered with my account. It appears that I have been accidentally charged for a service that I did not authorize. I kindly request your assistance in resolving this matter and processing a refund for the charge incurred.
Thank you for your attention to this issue. I appreciate your prompt response and support in helping me rectify this situation.
Best regards,
HiRoad Refund Policy
HiRoad's refund policy typically involves a pro-rata refund for any unused premium when canceling an insurance policy, depending on specific terms and conditions outlined in their agreement. It is important to check the details in your individual policy agreement or contact customer support for precise refund information.
The Easiest Way to Get a HiRoad Refund
If you’re frustrated trying to get a refund from HiRoad—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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