Overview
Hover is a company that helps you own and manage your website's name (called a domain). You can easily search for and buy domain names with lots of different endings like .com, .online, or .app. They also offer matching professional email addresses that go with your domain, so your email looks personalized. Hover makes it simple to connect your domain to website hosting services to get your site online easily. They provide free privacy protection for your domain details and extra security features. If you need help, their support team is ready via phone, chat, or tickets.
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The information is directly gathered and summarized from Hover.com, the official website, which clearly explains their main services in simple terms suitable for consumers.
How to Get a Hover Refund: Step by Step
If you purchased through Hover.com (Hover mailboxes):
- Log in to your Hover account at hover.com.
- Navigate to the section for Hover mailboxes (email accounts).
- Cancel the mailbox service you no longer want; this action is required to be eligible for a refund.
- Ensure the cancellation occurs within 365 days of the original purchase for a pro-rated refund eligibility.
- Visit the Hover support page and submit a refund request via their support ticket system at https://support.hover.com/support/tickets/new.
- In your refund request, mention that you canceled the mailbox within the eligible refund timeframe and request a pro-rated refund for the remaining service period.
- Wait for the Hover support team to review and process your refund request.
If you purchased a domain registration through Hover:
- Log in to your Hover account at hover.com.
- If the domain was registered within the last four days, you can request a cancellation and refund.
- Toggle off the auto-renew for your domain to stop future billing.
- Go to the Hover support and submit a ticket requesting cancellation and refund for the new domain registration, specifying the domain name and registration date.
- Note that refunds are typically not available for unused registration time beyond the initial four-day window.
Tips and Tricks for Getting a Hover Refund
- Be polite and clear: Use respectful language, say please and thank you, and explain your issue clearly and concisely.
- Request escalation: If the first support response is unhelpful, ask to escalate the issue to a supervisor or manager.
- Use specific timing: Request refunds shortly after purchase or renewal before services are fully used to strengthen your case.
- Mention dissatisfaction: Clearly state that you are dissatisfied with the service or unexpected charges to justify your refund request.
- Keep communication documented: Save all email or chat communications as proof.
- Be persistent politely: Follow up regularly and politely if there is no response or if the refund is delayed.
- Use social media or forums: If support is unhelpful, mention that you may share your experience on social media or consumer forums to get attention.
- Avoid aggressive language: Aggression often leads to denial, so stay calm and firm without being rude.
- Request pro-rated refunds: For services like email that charge annually, ask for a pro-rated refund if you cancel early.
Why Do People Request Refunds from Hover
- Accidental auto-renew charges leading to unwanted payments.
- Charged for services not requested, such as unauthorized domain transfers.
- Account blocking without explanation and no refund provided.
- High and unexpected auto-renew pricing without clear advance warning.
- Refund refusal for canceled orders especially after auto-renewals or within short time frames.
- Difficulty canceling services such as domains due to registry policies disallowing refunds.
- Pro-rated refunds only available for Hover mailboxes within specific timeframes.
- Lack of customer service response for refund requests.
Hover Refund Script
Script
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Hello,
I hope this message finds you well. I am writing to request a refund for a recent charge that I did not intend to authorize. I believe this may have been a billing error, and I am quite dissatisfied with the situation.
Could you please assist me in processing a refund at your earliest convenience? I appreciate your help in resolving this matter.
Thank you!
Hover Refund Policy
Hover.com generally does not provide refunds or cancellations for unused registration time and does not apply refunds to domain renewals. New domain registrations can be canceled within four days for a refund, and canceled email accounts may receive a pro-rated refund within 365 days of purchase.
The Easiest Way to Get a Hover Refund
If you’re frustrated trying to get a refund from Hover—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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